CRM solutions help individuals, SMBs, and enterprises store customer and prospect data, track customer interactions, and share information with those in your organization. While many of these solutions can be expensive, there are many platforms that offer free plans that let you manage their potential and existing customer relationships at no charge.

Table of Contents

• What is CRM Software?
• Why Use CRM Software?
• Top Free CRM Software
  • HubSpot
  • Vtiger
  • Zoho CRM
  • Freshsales
• Check Out These Free CRM Trials

What is CRM Software?

CRM stands for Customer Relationship Management. CRM software helps entrepreneurs, SMBs, and enterprises connect and stay connected to potential and existing customers, streamline processes, and improve profitability. It supports various functions like marketing, sales, ecommerce, and customer service.

Why Use CRM Software?

There are many benefits in using CRM software. This includes:

Top Free CRM Software

Here’s a short-list of our top four free CRM software solutions. Take a look at our overviews to see which platform’s free plan works best for you and your business.

HubSpot

Overall, HubSpot is our highest rated CRM solution. In addition, HubSpot offers one of the most robust, and user-friendly free CRM plans in the market for an unlimited number of users. Features found in HubSpot’s free plan include:

However, HubSpot’s free plan does not include features like lead scoring or workflow automations. For a more in-depth analysis of HubSpot’s other plans, read our HubSpot Review.

HubSpot

Rating: 91

Starting Price: $50 per month

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HubSpot is a feature-rich CRM software solution used by over 114,000 customers. It's ideal for those who need an advanced, all-in-one platform with high-quality marketing tools.

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Pros:	HubSpot is one of the more user-friendly, advanced CRM solutions HubSpot offers one of the most robust in-platform email marketing tools among its competitors HubSpot offers a robust free plan
Cons:	HubSpot’s CRM Suite pricing is one of the most expensive HubSpot is not HIPAA compliant HubSpot is not recommended if you do not need an all-in-one solution

Vtiger

While Vtiger is ranked fifth on our CRM list, the platform does offer a robust, free CRM plan that allows for up to 10 users. Features included in Vtiger’s free plan include:

However, it should be noted that Vtiger’s UI is not the most intuitive to use. For a more in-depth analysis, check out our Vtiger review.

Vtiger

Rating: 82

Starting Price: Free

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Vtiger is a popular CRM solution with over 300,000 customers. It's best for smaller businesses who need a reliable, all-in-one solution with multiple communication channels.

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Pros:	Vtiger offers a robust free plan that allows up to 10 users Vtiger offers a wide range of communication channels – email, direct messaging, SMS, and phone Vtiger is HIPAA compliant
Cons:	Vtiger’s UI is not the most intuitive Vtiger’s lead capture form only works well for creating simple forms Vtiger’s triggered events tool does not let you view your workflow visually

Zoho CRM

Zoho CRM is an affordable, advanced CRM solution that allows up to three users at no cost. Features that Zoho CRM’s free CRM plan includes are:

However, Zoho CRM’s free plan does not include a mobile CRM or lead scoring as a feature. For a more in-depth analysis, check out our Zoho CRM review.

Zoho CRM

Rating: 89

Starting Price: $20 per month

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Zoho CRM is a CRM platform that is used by over 150,000 customers. It's ideal for those who need a more affordable, advanced solution and currently use other Zoho products.

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Pros:	Zoho CRM is an affordable, advanced CRM solution Zoho CRM offers seamless integrations with its other products – including Zoho Forms and Zoho SalesIQ Zoho CRM is HIPAA compliant Zoho CRM offers a free plan
Cons:	Zoho CRM has a slight learning curve Zoho CRM’s UI is clunky For an advanced platform, some of Zoho CRM’s features are basic – i.e. its task management feature

Freshsales

Freshsales offers a basic, free CRM plan that allows an unlimited number of users. Some of the features included in the free CRM plan from Freshsales are:

However, Freshsales does not include lead scoring, visual pipeline management, or email marketing tools. For a more in-depth analysis, check out our Freshsales CRM Review.

Freshsales

Rating: 86

Starting Price: $35 per month

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Freshsales is a CRM platform with over 40,000 customers. It's ideal for small businesses with a slightly larger budget and that need a strong set of communication channels and digital marketing tools.

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Pros:	Freshsales offers one of the widest ranges of communication channels – email, live chat, SMS, and phone Freshsales offers Freddy AI, which uses data to predict how well a contact fits with your business Freshsales offers high-quality, powerful live chat and email marketing tools
Cons:	Freshsales is a relatively expensive platform Freshsales only offers two lead capture methods – forms and emails Freshsales does not let you set reminders for tasks

Check Out these Free Trials

While only some CRM software platforms offer a free plan, most offer free trials. Many of these free trials let you upload your organization and customer data and even let you communicate with your customers for a limited period of time. There are a few differences between each free trial and what they offer, which we’ve described below.