Businesses of all sizes – individuals, SMBs, and enterprises – use CRMs to manage relationships with their potential and existing customers. In a market filled with many different types of CRMs, it can be difficult to decide which one is the best for your business.
We’ve created this guide to help you understand the main differences between Vtiger and HubSpot. Below, we discuss how each solution differs in terms of features, pricing, usability, and their ideal customer type.
All of our recommendations are based upon extensive research, discussions with CRM users, and dozens of hours spent hand-testing the leading CRM software platforms. The details of our research process can be found on our CRM category page.
HubSpot was rated higher than Vtiger because its platform is more robust and its tools are higher-quality. HubSpot is also very user-friendly, especially for an advanced solution. Vtiger was rated lower because its platform is less feature-rich and advanced.
This breakdown shows our review criteria and the ratings that Vtiger and HubSpot received for each category.
|Criteria||Analyst Rating||Features||Usability||Pricing||Customer Support|
Overall, Vtiger is more affordable than HubSpot. Vtiger’s most popular and expensive plan costs $58 per month. In contrast, HubSpot’s most expensive plan costs $4,000 per month. Both solutions also offer a robust free plan – Vtiger’s free plan allows for up to 10 users, and HubSpot’s free plan allows for up to three users. Vtiger and HubSpot offer standard CRM features – including lead capture tools, contact and deal management tools, workflow automations, and insights reporting. Overall, HubSpot’s features are superior to Vtiger’s features, except for lead scoring.
Overall, Vtiger is better for small businesses who want a more basic all-in-one solution. We also recommend it to those who need a wide range of communication channels.
In contrast, while HubSpot is user-friendly enough for small businesses, the platform is best for medium to large businesses who need an advanced all-in-one system to support complex workflows. It is also best for those who need high quality digital marketing tools.
Here’s a few key differences between the solutions to determine which is best for you:
- You want a more affordable, basic CRM solution
- You want SMS as a communication channel
- You want a platform that’s HIPAA compliant
- You own a larger business
- You prefer a user-friendly, advanced CRM solution
- You need high-quality digital marketing tools
Table of Contents
- Comparison Summary
- Vtiger & HubSpot Price Comparison
- Vtiger & HubSpot Feature Comparison
- Vtiger & HubSpot Top Feature Comparison
- Bottom Line
Vtiger & HubSpot Price Comparison
Overall, Vtiger is cheaper than HubSpot. Vtiger’s most expensive plan costs $58 per month. In contrast, HubSpot’s most expensive plan costs $4,000 per month.
It should also be noted that both Vtiger and HubSpot offer robust free CRM plans. Vtiger’s free CRM plan allows for up to 10 users. HubSpot’s free CRM plan allows for up to three users.
Vtiger Pricing Details
Vtiger’s pricing ranges from free to $58 per month. You can also save up to ~28% if you pay for an annual subscription upfront. Vtiger also offers a 14-day trial of each plan.
|One Professional||$42 per month|
|One Enterprise||$58 per month|
HubSpot Pricing Details
HubSpot’s pricing ranges from $50 to $4,000 per month. You can also save up to 10% if you pay for the annual subscription of the Starter or Professional plan upfront. Hubspot also offers a free trial of its individual products and a free CRM plan.
Here’s an overview of HubSpot’s plans and pricing:
|Starter||$50 per month|
|Professional||$1780 per month|
|Enterprise||$4000 per month|
Vtiger & HubSpot Feature Comparison
Vtiger and HubSpot offer standard and advanced CRM features. This includes lead capture tools, contact and deal management tools, workflow automations, and insights reporting.
As shown below, HubSpot is more feature-rich than Vtiger. This is because HubSpot offers live chat and social media lead capture, and social media as a communication channel, while Vtiger does not.
|Lead Capture Live Chat||No||Yes|
|Lead Capture Social Media||No||Yes|
|Social Media Marketing||No||Yes|
|Lead Capture Forms||Yes||Yes|
|Lead Capture Email||Yes||Yes|
|Custom Contact Fields||Yes||Yes|
|Contact Activity Feed||Yes||Yes|
|Contact List Segmentation||Yes||Yes|
|Contact Tags/ Categories||Yes||Yes|
Vtiger & HubSpot Top Feature Comparison
Below we analyze in-depth the five key CRM feature categories included in Vtiger and HubSpot – lead capture, contact and deal management, workflow automation, and insights reporting.
Overall, besides the lead scoring feature, HubSpot’s features are more robust than Vtiger’s features. However, Vtiger’s features and platform as a whole are better for smaller businesses with simpler workflows.
Vtiger and HubSpot both offer forms and email as lead capture methods. However, HubSpot is superior for lead capture – its forms feature is superior to Vtiger’s, and it offers live chat and social media lead capture.
Lead Capture Forms
Vtiger lets you create simple, embeddable lead capture forms. In contrast HubSpot lets you create simple and complex embedded, standalone page, and pop-up box forms.
Both platforms let you include various standard fields like name and email. However, unlike HubSpot, Vtiger does not offer standard fields like phone number, date, or website. Vtiger also does not let you preview your forms or offer a form template library.
Lead Capture Through Social Media
Unlike Vtiger, HubSpot offers an integration that lets you create lead capture forms within ads on Facebook and LinkedIn. An advantage of this feature is that you do not need to use a third-party integration application like Zapier.
Once you’ve created your ad and form, you can set up a basic automation that creates a contact list of those who submit your form. HubSpot also lets you send yourself email notifications when someone becomes a lead from your ads.
Lead Capture Through Live Chat
Between the two platforms, only HubSpot lets you capture someone’s information while you are chatting with them. This includes editing contact details, creating tickets, and attaching relevant deals.
With your live chat widget, you can choose when to capture a visitor’s email. This includes immediately after a visitor sends the first message or if your team member has not responded after a certain amount of time.
Vtiger and HubSpot offer multiple contact management tools that you can use to create robust contact profiles, organize your contacts effectively, and track your contacts’ activity.
Both Vtiger and HubSpot are able to manage a large number of contacts. The solutions primarily differ in terms of their ability to track your contacts’ activity. Overall, HubSpot’s contact activity feed feature is more robust than Vtiger’s.
Contact Activity Feed
Closely tracking a contact’s activity helps you understand how to move them through your sales funnel. It also reduces the chance of losing a lead. Both Vtiger and HubSpot let you track information like contact profile updates, tasks, and contact touchpoints.
However, as shown above, HubSpot lets you view key information like contact actions. This includes form submissions and viewed pages.
Managing a deal within a CRM includes managing pipelines, tasks, and lead scoring. Overall, Vtiger is better for managing less than 50 simultaneous deals and tasks, and HubSpot is better for managing more than 50 simultaneous deals and tasks. Vtiger’s lead scoring feature is slightly more robust than HubSpot’s, though.
Vtiger and HubSpot lets you assign numerical values to a lead. These numbers reflect the likelihood of a lead becoming a paying customer and help your sales representatives prioritize their time and resources. Vtiger’s lead scoring tool is slightly more robust because it offers more criteria to score.
Both Vtiger and HubSpot let you assign positive or negative points based on contact, deal, and email behavior. However, Vtiger also lets you assign points for criteria like job titles and name titles – e.g. Mr., Mrs., and Miss.
Vtiger and HubSpot offer tools that automate common tasks. Overall, HubSpot’s workflow automation tools are superior to Vtiger’s because HubSpot’s can support complex workflows.
Vtiger and HubSpot offer triggered events that let you perform actions related to deals, tasks, and communication channels. However, HubSpot also lets you perform actions related to your contact lists and ad management.
As shown below, HubSpot also offers sequences as a workflow automation tool. Sequences can be used to deliver highly personalized drip marketing campaigns. With sequences, you can send automated follow up emails that contain content that is highly targeted to each potential lead.
Vtiger and HubSpot offer reporting for various key insights – including deals won and lost, pipeline progression, sales forecasting, and sales funnel performance. Overall, HubSpot’s insights reporting feature is more robust than Vtiger’s.
A major advantage of HubSpot’s insights reporting tool is that you can create dashboards that present multiple reports side by side. Within these dashboards, you can drag & drop and resize reports. This feature provides a well-rounded perspective of your business’s performance.
Overall, Vtiger is a reliable, all-in-one CRM solution that includes a wide range of communication channels. While its features are less robust than HubSpot’s, Vtiger is a better fit for small businesses who are less familiar with CRM software.
In contrast, HubSpot is an advanced solution that can support medium and large businesses with complex workflows. It is especially beneficial for those who prefer an all-in-one platform and need high-quality digital marketing tools.