Best Dental Software 2021

Solutionreach Competitors & Alternatives

Are you considering purchasing Solutionreach for your dental practice? Before making the purchase, it's best to learn about Solutionreach's top competitors. The seven best alternatives are listed below, along with details on their features and pricing.
- August 6, 2020

With over 25,000 customers, Solutionreach is the most popular patient communication system in the dental industry. However, it operates in a competitive market. Before purchasing Solutionreach, it's important to understand how it compares to the top alternatives.

We share Solutionreach's top competitors below, along with a detailed look at their features and pricing. To fully understand Solutionreach, you can also read our in-depth Solutionreach review.

Table of Contents

Solutionreach Features

Before digging into Solutionreach competitors, it's important to understand the different Solutionreach features. Solutionreach is a powerful platform that has added numerous features since getting started with basic appointment reminders. The ten most important features that Solutionreach offers are described in the table below.

FeatureDescription
Online SchedulingOnline scheduling allows patients to schedule new appointments through your website and other digital channels.
Call PopsCall pops are windows with useful patient information that show up on your computer screen when patients call your practice.
2-Way TextingTwo-way texting allows you to have SMS conversations with your patients.
Appointment RemindersAppointment reminders are sent to your patients prior to their appointments to reduce your no-show rate.
Digital FormsDigital forms are used for paperless patient intake and other forms.
Payment ProcessingPayment processing allows you to charge patients for appointments and services through Solutionreach.
Patient RecallPatient recalls are messages sent to patients when they are overdue for appointments.
Patient ReviewsPatients can leave reviews for your practice that are posted on Google, Facebook and other third-party platforms.
TelehealthTelehealth allows you to see patients through HIPAA compliant video conferencing.
Email MarketingEmail marketing allows you to send newsletters, promotions and other email marketing campaigns to your patients.

Solutionreach Competitor Overview: Pricing & Features

Solutionreach is the most popular patient engagement system in the dental industry. As you can see in the chart below, it performs nicely compared to its top competitors in terms of pricing and features.

Solutionreach pricing starts at $299 per month. However, this price does not include add-on monthly charges of $39 for telehealth, $79 each for scheduling, its call pop & digital forms, and $99 for patient reviews. Added together, Solutionreach can easily cost you over $500 per month, which is more expensive than alternative solutions.

The Solutionreach platform has more features than most of its competitors. It offers all but three of the major tools found in patient communication systems. The three tools it does not include are:

  • VoIP Phone
  • Webchat
  • Virtual Waiting Room
Solutionreach feature comparison chart vs. competitors

Solutionreach Competitors

There are dozens of patient engagement systems in the market. We've narrowed it down to the top seven Solutionreach competitors that you should consider implementing at your practice, and ranked them by overall features, pricing, and usability.

The top Solutionreach competitors are:

  • Doctible
  • NexHealth
  • Weave
  • Lighthouse 360
  • RevenueWell
  • Demandforce
  • OperaDDS

#1: Doctible

Doctible is our top overall pick in the patient engagement system category. This is because it offers the widest range of features and most flexible pricing.

You'll prefer Solutionreach if:

  • You prefer a tested, mature platform
  • Telehealth is an important feature for you
  • You don't mind signing a long-term contract
You'll prefer Doctible if:

  • You want a webchat tool for your website
  • You value its virtual waiting room feature
  • You want to pay only for the features you need
Doctible
Rating: 95
Starting Price: $99 per month

Doctible is a cloud-based patient engagement platform used by thousands of dental and medical practices. The platform comes with several software tools that help practices automate patient communication, improve their patient experience, and grow their businesses. Specific modules on the platform include a website chatbot, online scheduling, appointment reminders, email & text messaging, online forms, payment processing, online reviews, and patient recalls.

Pros:
  • Offers a very wide range of features including automated reminders, two-way texting, intake forms, a chatbot, online scheduling, reputation management, and payment processing
  • Has a modular pricing structure that allows each practice to choose only the products it needs
  • All tools are built specifically for dental and medical practices and are fully HIPAA compliant
Cons:
  • Ability to text images is still under development
  • Payment and scheduling tools are not fully integrated with your practice management system
  • The payment collections tool requires you to set up a merchant bank account with a third-party

#2: NexHealth

NexHealth is another modern patient engagement system that offers a wide range of features. The company recently added telehealth to its impressive platform. The company serves over 5,000 practices and is growing rapidly.

You'll prefer Solutionreach if:

  • You prefer a tested, mature platform
  • Call pops are important for your practice
  • You don't mind signing a long-term contract
You'll prefer NexHealth if:

  • You prefer a modern, innovative system
  • You want a best-in-class two way texting tool
  • You value a slightly cheaper solution
NexHealth
Rating: 93
Starting Price: $300 per month

NexHealth is a patient experience management platform used by thousands of dental and medical professionals to grow their practices. NexHealth's platform includes all the necessary tools to manage the patient experience end-to-end: email & text messaging, online reviews, appointment scheduling, online forms, appointment reminders, recalls and reporting.

Pros:
  • NexHealth is a full suite of patient engagement features in one platform
  • Online booking module is highly customizable, and integrates directly into your emails & website
  • Two-way integrations with all major practice management systems
Cons:
  • More expensive than individual tools like Lighthouse 360 or LocalMed, however each of these only offers a subset of the features included in NexHealth
  • Does not currently support payment plans or recurring payments

#3: Weave

Weave has quickly grown to become one of the largest players in the patient communication market. The most unique aspect of Weave's platform is its integration of VoIP phones and software.

You'll prefer Solutionreach if:

  • You prefer a tested, mature platform
  • Telehealth is an important feature for you
  • Digital forms are important for your practice
You'll prefer Weave if:

  • You want to combine your phone & software vendors
  • You prefer partnering with a growing startup
  • You value a slightly cheaper solution
Weave

Weave

VoIP Integration
Rating: 90
Starting Price: $399 per month

Weave is a complete dental patient communication software system that helps to increase your staff's production on the phone, and to provide an exceptional patient experience.

Pros:
  • Results in an exceptional patient experience, and a more productive front office
  • Enables measurement of team effectiveness on the phone & the identification of improvement opportunities
  • Phone syncs with practice management software to display patient information on call pops
  • Includes appointment reminders, recall, two-way texting & reputation management
Cons:
  • Must use phones provided by Weave, which involves a learning curve
  • Requires a strong Internet connection -- otherwise Internet issues can result in dropped phone calls
  • Appointment reminder emails not fully customizable

#4: Lighthouse 360

For many years, Lighthouse 360 has been Solutionreach's top competitor. Lighthouse is a tested patient communication system with over 10,000 customers. It's owned by Henry Schein, the same company that owns Dentrix.

You'll prefer Solutionreach if:

  • You need a tool for online scheduling & payment processing
  • Telehealth is an important feature for you
  • You don't mind signing a long-term contract
You'll prefer Lighthouse 360 if:

  • You need a front desk task list solution
  • You want to save a few hundred dollars per month
  • You prefer a month-to-month contract
Lighthouse 360
Rating: 88
Starting Price: $329 per month

Lighthouse 360 is a top patient communication and marketing system designed specifically for dentists, that integrates with many of the top dental practice management software systems.

Pros:
  • Designed specifically for dental practices
  • Excellent for increasing existing patient recall and engagement
  • Encourages patients to write reviews of your practice to improve your online reputation
  • Sends automatic appointment reminders via text or email to reduce no-shows by an average of 40%
Cons:
  • Does not include some core features found in competitors including teledentistry, appointment scheduling, and online payment processing
  • Reporting on marketing campaign performance is not robust
  • Communication history with each patient is not aggregated into a single inbox

#5: RevenueWell

RevenueWell is a popular patient communication system with over 7,500 customers. It includes nearly all the major features found in Solutionreach with the exception of online scheduling.

You'll prefer Solutionreach if:

  • You prefer a tested, mature platform
  • Online scheduling is an important feature for you
  • You don't mind signing a long-term contract
You'll prefer RevenueWell if:

  • You want a platform that includes phones
  • You want a tool to manage your social media accounts
  • You value month-to-month contracts
RevenueWell
Rating: 85
Starting Price: $339 per month

RevenueWell distinguishes itself from the competition with its ability to automatically message patients with unscheduled procedures, based on their treatment plan.

Pros:
  • Capable of identifying patients with unscheduled procedures based on their treatment plans, and automatically messaging those patients
  • Online patient portal helps streamline the patient experience
  • Best microsite (Patient Connect 365) compared to its competitors
Cons:
  • Only offers online appointment requesting capabilities, as opposed to end-to-end online appointment scheduling. However, many practices enjoy having this control over their schedule, and the flexibility that this provides
  • Limited integrations (though it supports some of the most popular systems)

#6: Demandforce

Demandforce is another mature, tested patient communication system. It was founded in 2003 and has over 30,000 customers across different industries. It's similar to Solutionreach, however, it does lack a few of the key features that Solutionreach offers. Both systems require long-term contracts.

You'll prefer Solutionreach if:

  • Call pops and digital forms are important to you
  • You need a tool for payment processing
  • You want to acquire patients through patient referrals
You'll prefer Demandforce if:

  • You want a solution with call tracking
  • You don't need call pops or digital forms
  • You already have a solution for payment processing
Demandforce
Rating: 81
Starting Price: $399 per month

Demandforce is a powerful marketing system that's known for helping dental practices collect patient reviews, which helps boost each practice's online presence.

Pros:
  • Excellent for soliciting patient reviews
  • Greatly improves employee efficiency
  • Increases patient recall
  • Integrates with many popular dental & chiropractic practice management systems
Cons:
  • Reviews are stored on Demandforce's servers, so if you switch to another system you'll have to back them up
  • Not a worthwhile investment solely for reviews -- but is worthwhile if you use the patient recall & retention capabilities
  • Demandforce reviews show up when users search for your business, potentially outranking your own website

#7: OperaDDS

OperaDDS is a patient communication system used by over 5,000 practices. It integrates with the major practice management systems – Dentrix, Eaglesoft, Open Dental, Patterson – and is significantly cheaper than Solutionreach. At the same time, it is lacking many of the key features in the Solutionreach platform.

You'll prefer Solutionreach if:

  • You need a tool for online scheduling
  • Call pops & payment processing are important features for you
  • You don't mind signing a long-term contract
You'll prefer OperaDDS if:

  • Saving money is a top priority
  • You value month-to-month subscriptions
  • You're interested in its OperaVR digital nitrous headset
OperaDDS
Rating: 81
Starting Price: $199 per month

OperaDDS is a HIPAA-compliant communication system designed to help staff communicate more effectively with each other in order to provide a more streamlined patient experience.

Pros:
  • Provides both automated patient communications, as well as intra-office communication capabilities
  • Paperless forms streamline the patient experience
  • Affordable, without requiring any long-term contract
Cons:
  • Newer, yet well-regarded company that is less well-known compared to its competition

Bottom Line

Solutionreach is a popular, robust patient communication system. If you prefer mature, tested software products and do not mind entering into a long-term contract, then it's likely the best solution for you.

However, we recommend evaluating Solutionreach against more modern, innovate platforms such as Doctible and NexHealth. These systems are still growing, but offer a wider range of features at a cheaper price. Read our reviews to learn more about Doctible and NexHealth.

Bruce Hogan

Bruce Hogan is Co-founder & CEO of SoftwarePundit. He leads the team's research and publishes content about software products and trends. Bruce has experience investing at multi-billion dollar private equity firms, leading teams at venture-backed technology companies, and launching new businesses. You can connect with Bruce on LinkedIn.

Bruce is an expert in several software categories including:

  • Dental software
  • Mental health software
  • SEO software
  • Social media software

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