Home service businesses use field service management software to automate and optimize daily tasks. There are several field service management solutions in the market, which can make it tough to determine the best solution for your business.
However, if you're reading this article, then you're on the right path. Housecall Pro and ServiceM8 are two popular field service management solutions that can improve your business. This guide will explore the differences between the two vendors, including a deep dive into their unique features, and make it simpler to decide which tool is best for you.
Housecall Pro and ServiceM8 are both popular field service management solutions used by thousands of service businesses each. Both solutions include the core set of features service businesses need such as online booking, quote management, scheduling, a mobile application, and invoicing.
Housecall Pro and ServiceM8 are both ideal for small-to-medium service businesses. ServiceM8 is the more affordable option, but it is iPhone exclusive which can be a deal breaker for many businesses. Housecall Pro is easy to use and offers a broad suite of robust features, but is more expensive and does not include some automation features that ServiceM8 offers.
When comparing the two vendors, it's important to focus on the specific tools offered by each, and the corresponding subscription prices. Here's a quick test to determine which solution is best for you:
- You desire a subscription that includes unlimited jobs
- You use Android mobile devices
- You desire robust automated invoice reminders
- You desire a subscription that includes unlimited users
- You desire robust online booking
- You desire automated follow-up messages for quotes and estimates
Table of Contents
- Comparison Summary
- Housecall Pro & ServiceM8 Price Comparison
- Housecall Pro & ServiceM8 Feature Comparison
- Bottom Line
Housecall Pro & ServiceM8 Price Comparison
Housecall Pro and ServiceM8 both offer four plans that charge monthly subscription fees. Housecall Pro’s plans include a limit on the number of jobs you can manage each month. ServiceM8’s plans include a limit on the number of users that can access the application. Overall, ServiceM8 is the more affordable solution.
Housecall Pro Pricing Details
Housecall Pro pricing ranges from $65 to $229 per month. The company offers a 15% to 30% discount for annual contracts that are paid upfront. Here’s an overview of Housecall Pro’s pricing plans:
ServiceM8 Pricing Details
ServiceM8 pricing ranges from $9 to $79 per month. The biggest difference between each plan is the number of jobs you can manage using the system. Here is an overview of ServiceM8’s pricing plans:
Housecall Pro & ServiceM8 Feature Comparison
Housecall Pro and ServiceM8 are both powerful solutions that include the core set of features found in most field service management solutions. Both platforms include essential tools including online booking, quote management, scheduling, mobile applications, and invoicing.
Although there is an overlap between the two solutions, Housecall Pro and ServiceM8 have different strengths. Housecall Pro supports both iPhone & Android mobile devices, and its automated invoice reminders are more robust. ServiceM8 includes automated quote follow-ups, and its online booking is more robust.
|AI Intelligence Scheduling||No||Yes|
|Automated Quote Follow-up||No||Yes|
|Recurring Job Scheduling||Yes||Yes|
|Automated Invoice Reminders||Yes||Limited|
Housecall Pro's Unique Features
Housecall Pro offers several features not found in ServiceM8. It's important to understand the features below to determine if Housecall Pro is ideal for your business.
iPhone and Android Support
Housecall Pro’s mobile application is compatible with both iPhone and Android. In contrast, ServiceM8’s mobile application is only compatible with iPhone.
If your business uses Android phones, this single factor means Housecall Pro is the better solution for you. If you’re a new business that’s just getting started, keep in mind that adopting ServiceM8 is a commitment to Apple products which are generally more expensive than Android devices.
Robust Automated Invoice Reminders
Both Housecall Pro and ServiceM8 offer automated invoice reminders, a useful feature to collect past-due payments. Both solutions will automatically send email or text reminders to your customers at scheduled time intervals.
However, Housecall Pro’s automated invoice reminders feature allows you to send up to ten follow-up reminders for each job. ServiceM8 only supports one email and text reminder per job.
ServiceM8's Unique Features
ServiceM8 offers several features not found in Housecall Pro. It's important to understand the features below to determine if ServiceM8 is ideal for your business.
Both ServiceM8 and Housecall Pro offer an online booking feature that allows clients to schedule jobs through your website and social media channels. However, ServiceM8’s online booking tool includes automation features to streamline the process, and requires less administrative work than Housecall Pro.
When clients book a job online with ServiceM8, ServiceM8’s AI scheduling tool analyzes your team’s schedule, and automatically assigns a field staff member to the requested job. ServiceM8 will then update all relevant schedules in the database.
When a client books a job online with Housecall Pro, the requested job is sent to an administrator in your business. It is the admins responsibility to assign the correct team member, and manually schedule the job in the application.
Automated Quote Follow-up
Both ServiceM8 and Housecall Pro offer automated messaging in their product. Both solutions automatically send confirmation emails for booked jobs, on-the-way messages to clients with field technicians en route, and follow-up emails after jobs have been completed.
However, only ServiceM8 supports automated quote follow-up messaging. ServiceM8 will send an email reminder to potential clients who have not approved quotes within a set time interval.
Housecall Pro and ServiceM8 are both popular, high quality field service management solutions used by thousands of home service businesses. Both include the core set of features that optimize field operations, and automates several important tasks.
The key differences between the two solutions are their feature strengths and price points:
- Housecall Pro supports Android devices, offers robust automated invoice reminders, and starts at $65 per month.
- ServiceM8 offers robust online booking, automated quote follow ups, and is more affordable than Housecall Pro.