Home service businesses use field service management software to optimize daily tasks and improve the customer experience. There are several field service management solutions in the market, which can make it difficult to choose the best solution for your business.
To help get you started, here is a comparison between Jobber and ServiceM8, two popular field service management solutions. This guide will explore the differences between the two vendors, including a deep dive into their unique features, and make it simpler to decide which tool is best for you.
Jobber and ServiceM8 are both popular field service management solutions used by thousands of businesses each. Both solutions include the core set of features businesses need such as online booking, quote management, scheduling, a mobile application, and invoicing.
Jobber and ServiceM8 are both attractive options for small-to-medium service businesses. ServiceM8 is more affordable, but it is iPhone exclusive which can be a barrier to many businesses. Jobber is more expensive, but includes robust scheduling and invoicing features that make it ideal for businesses that receive a high volume of recurring work.
When comparing the two, it's important to focus on the specific tools offered by each vendor, and the corresponding subscription price. Here's a quick test to determine which solution is best for you:
- You desire a subscription that includes unlimited jobs
- Your field technicians use Android mobile devices
- You desire a subscription that includes an online customer portal
- You desire a subscription that includes unlimited users
- You want to offer customers robust online booking
- You desire two-way texting through your mobile application
Table of Contents
- Comparison Summary
- Jobber & ServiceM8 Price Comparison
- Jobber & ServiceM8 Feature Comparison
- Bottom Line
Jobber & ServiceM8 Price Comparison
Jobber and ServiceM8 are both subscription-based services that charge a monthly fee to access their platforms. The basic plan price for both solutions are the same, but ServiceM8 is more affordable for more expensive plans.
Jobber’s plans include a limit on the number of users that can access the application. In contrast, ServiceM8’s plans include a limit on the number of jobs you can manage each month.
Jobber Pricing Details
Jobber pricing ranges from $49 to $279 per month. The company offers a 25% to 35% discount for annual contracts that are paid upfront. Here’s an overview of Jobber’s pricing plans:
ServiceM8 Pricing Details
ServiceM8 pricing ranges from $9 to $79 per month. The biggest difference between each plan is the number of jobs you can manage using the system. Here is an overview of ServiceM8’s pricing plans:
Jobber & ServiceM8 Feature Comparison
Jobber and ServiceM8 are both useful solutions that offer the essential features you would expect to find in field service management (FSM) software. Both platforms include the core set of FSM features including online booking, quote management, scheduling, mobile applications, and invoicing.
Although there is an overlap between the two solutions, Jobber and ServiceM8 have different strengths. Jobber includes a variety of automation features and flexible scheduling tools, which makes this solution ideal for businesses with a high volume of recurring jobs. ServiceM8's online booking is more robust than Jobber’s, and is ideal for businesses with a high volume of short-term jobs.
|AI Intelligence Scheduling||No||Yes|
|Automated Quote Follow-up||Yes (Only in Grow plan)||Yes|
|Online Customer Portal||Yes||Yes ($50 add-on)|
|Recurring Job Scheduling||Yes||Yes|
|Automated Invoice Reminders||Yes||Yes|
Jobber's Unique Features
Jobber offers several features not found in ServiceM8. It's important to understand the features below to determine if Jobber is ideal for your business.
A subscription to Jobber includes a Client Hub, an online customer portal that allows clients to stay connected with your business. In the Client Hub, clients can:
- Approve quotes
- Check appointment details
- Pay invoices & deposits
- Print receipts
- Request additional work
ServiceM8 offers an online customer portal, but charges an additional $15.99 per month for this feature. If this is an important feature for you, you should account for this cost before purchasing ServiceM8.
Recurring Job Management
Jobber is the better solution for managing recurring jobs. Jobber offers several features that streamlines this process including:
- Automatic scheduling with custom visit frequencies
- Automated invoice generation
- Automated payments
- Client Hub
The Client Hub is an especially useful perk for managing recurring service plans. Because clients can make payments and check appointment details at their convenience online, they are less likely to contact your office staff. This feature not only helps reduce your administrative burden, but also improves customer experience.
Additionally, ServiceM8 does not currently allow customers to save credit card information in the platform’s database. This makes payment collection more difficult, and positions ServiceM8 as the less attractive option for managing recurring jobs.
iPhone and Android Support
Jobber’s mobile application is compatible with both iPhone and Android. In contrast, ServiceM8’s mobile application is only compatible with iPhone.
If your home service business uses Android phones, Jobber is the far more attractive option. iPhones are generally more expensive than Android devices, so it is important to consider this cost when deciding whether ServiceM8 is best for you.
ServiceM8's Unique Features
ServiceM8 offers several features not found in Jobber. It's important to understand the features below to determine if ServiceM8 is ideal for your business.
Two-way Texting on Mobile App
Both ServiceM8 and Jobber allow you to send text messages to your clients through their mobile applications. However, only ServiceM8 allows you to conduct two-way text conversations through your mobile device.
Without two-way texting, communication between field technicians and clients is limited. For example, if a client were to reply to a on-the-way text, you would not be able to respond through Jobber’s mobile app.
Automated Quote Follow-up
Automated quote follow-ups are a useful tool to help close leads and reduce administrative work. Both solutions include this feature in their platforms.
However, automated quote follow-ups are only available in Jobber’s most expensive subscription. In contrast, ServiceM8 offers this feature in all of their plans.
Jobber and ServiceM8 are both high quality field service management solutions ideal for small-to-medium service businesses. Both include the core set of features that optimize field operations, and automates several important tasks.
The key differences between the two solutions are their feature strengths and price points:
- Jobber supports Android devices and includes robust features to manage recurring work, but is more expensive than ServiceM8.
- ServiceM8 supports two-way texting on its mobile app, includes automated quote follow-ups in its basic plan, and is more affordable than Jobber.