Home service businesses use field service management (FSM) software to generate revenue and optimize operations. There are a variety of FSM solutions available on the market, which can make choosing the best solution for your business a difficult decision.
This comparison guide will help you choose between Jobber and ServiceTitan, two of the most popular field service management solutions. We analyze the differences between the two vendors, including an in-depth comparison of their top features, and make it simpler to decide which tool is best for you.
Jobber and ServiceTitan are both popular field service management solutions used by thousands of businesses each. Both include the core set of features essential to field service businesses including online booking, quoting, invoicing, a mobile application, and reporting.
Jobber’s price point and feature offering make it the best solution for small and medium size businesses (SMB). ServiceTitan is far more expensive, but includes an array of advanced features that is best for enterprises looking to quickly grow and generate revenue.
When comparing two vendors, it is important to focus on the included features and subscription costs. Here's a quick test to determine which solution is best for you:
- You are a small to medium size service business
- You have a tighter budget, and desire the more affordable solution
- You desire the more lightweight solution
- You are an enterprise with more than 25 contractors
- You desire the more robust solution
- If call booking and memberships are must-have features
Table of Contents
- Comparison Summary
- Jobber & ServiceTitan Price Comparison
- Jobber & ServiceTitan Feature Comparison
- Bottom Line
Jobber & ServiceTitan Price Comparison
Jobber and ServiceTitan both charge a monthly subscription to access their platforms. Jobber offers three plans that range from $39 to $249 per month. ServiceTitan pricing starts at $398 per month and increases with the size and needs of the contractor.
Jobber Pricing Details
Jobber pricing ranges from $49 to $279 per month. The company offers a 25% to 35% discount for annual contracts that are paid upfront. Here’s an overview of Jobber’s pricing plans:
ServiceTitan Pricing Details
ServiceTitan pricing starts at $398 per month, and increases with the needs of individual contractors. ServiceTitan requires the purchase of an annual contract. ServiceTitan does not charge additional fees for office staff members.
Jobber & ServiceTitan Feature Comparison
Jobber and ServiceTitan both offer the core set of features that field service businesses need to increase revenue and optimize their field operations. These features include online booking, quoting, invoicing, a mobile application, and reporting.
ServiceTitan is a more robust platform that is designed for larger companies with more than 25 contractors. As a result, it includes a broad suite of advanced features that help enterprises grow their businesses and generate revenue. On the other hand, Jobber is designed for small to medium size businesses. Although Jobber offers less functionality than ServiceTitan, its feature offering is typically sufficient for most SMBs.
Below is a chart comparing the most important features included in Jobber and ServiceTitan.
|Automated Quote Follow-up||Yes||Yes|
|Online Customer Portal||Yes||Yes|
|Recurring Job Scheduling||Yes||Yes|
|Automated invoice reminders||Yes||Yes|
Jobber & ServiceTitan Top Feature Comparison
In this section, we’ll take a detailed look at how Jobber and ServiceTitan help customers in three key areas – quoting, job booking, and managing recurring jobs. This comparison will reveal that Jobber is best for small to medium size businesses, and ServiceTitan is better suited for larger companies with over 25 contractors.
Both Jobber and ServiceTitan allow you to create, send, and track company-branded quotes. Both solutions allow you to add essential details such as service line items, discounts, contract terms, and electronic signatures. Additionally, quotes can be generated on both browser and mobile application in Jobber and ServiceTitan.
However, ServiceTitan quoting is more robust than Jobber’s. You can create different quote options allowing your customers to choose from different pricing plans and materials. Also, ServiceTitan includes a pricebook. The pricebook allows your staff to quickly create eye-catching quotes with accurate pricing, pictures, marketing descriptions. These advanced features are not offered by Jobber.
With Jobber and ServiceTitan, you can add online booking portals into your website and social media channels. However, only ServiceTitan includes call booking on their platform. Call booking tools help enterprises efficiently field a large volume of calls and analyze call performance. Call booking may not be as attractive to SMBs, considering they may not receive enough calls to justify this feature’s cost.
Both Jobber and ServiceTitan allow you to efficiently manage recurring jobs, which are key to building successful service businesses. Also, both solutions support batch invoicing to accelerate the payment collection process.
However, ServiceTitan also includes membership and contract management, making this solution better for managing a large volume of recurring jobs. With ServiceTitan, you can offer your clients memberships for regularly scheduled appointments. The platform automatically tracks labor & material costs, and bills your clients at set time intervals. Also, you can create contracts with automatic renewals to help retain customers.
Jobber and ServiceTitan are two of the most popular FSM solutions on the market today. Both include essential features that allow field service businesses to generate revenue and optimize field operations. These features include online booking, quoting, invoicing, a mobile application, and reporting.
If you are a small to medium size business that would benefit from an affordable solution equipped with the core set of FSM features, consider testing Jobber.
If you are a large, or fast growing business looking to differentiate yourself with an advanced solution, then ServiceTitan is best for you.