Best Field Service Management Software 2021

Jobber vs. ServiceTitan

Is Jobber or ServiceTitan the better solution for you? This in-depth, feature-by-feature breakdown will help you select the best field service management tool to help grow your business.

Home service businesses use field service management (FSM) software to generate revenue and optimize operations. There are a variety of FSM solutions available on the market, which can make choosing the best solution for your business a difficult decision.

This comparison guide will help you choose between Jobber and ServiceTitan, two of the most popular field service management solutions. We analyze the differences between the two vendors, including an in-depth comparison of their top features, and make it simpler to decide which tool is best for you.

Comparison Summary

Jobber and ServiceTitan are both popular field service management solutions used by thousands of businesses each. Both include the core set of features essential to field service businesses including online booking, quoting, invoicing, a mobile application, and reporting.

Jobber’s price point and feature offering make it the best solution for small and medium size businesses (SMB). ServiceTitan is far more expensive, but includes an array of advanced features that is best for enterprises looking to quickly grow and generate revenue.

When comparing two vendors, it is important to focus on the included features and subscription costs. Here's a quick test to determine which solution is best for you:

You'll prefer Jobber if:

  • You are a small to medium size service business
  • You have a tighter budget, and desire the more affordable solution
  • You desire the more lightweight solution

Try Jobber Today

You'll prefer ServiceTitan if:

  • You are an enterprise with more than 25 contractors
  • You desire the more robust solution
  • If call booking and memberships are must-have features

Try ServiceTitan Today


Table of Contents

Jobber & ServiceTitan Price Comparison

Jobber and ServiceTitan both charge a monthly subscription to access their platforms. Jobber offers three plans that range from $39 to $249 per month. ServiceTitan pricing starts at $398 per month and increases with the size and needs of the contractor.

Jobber Pricing Details

Jobber pricing ranges from $49 to $279 per month. The company offers a 25% to 35% discount for annual contracts that are paid upfront. Here’s an overview of Jobber’s pricing plans:

Core plan
  • $49 per month
  • $29 per month under annual contract
  • 1 user
Connect plan
  • $139 per month
  • $99 per month under annual contract
  • Up to 7 users
Grow plan
  • $279 per month
  • $199 per month under annual contract
  • Up to 30 users

ServiceTitan Pricing Details

ServiceTitan pricing starts at $398 per month, and increases with the needs of individual contractors. ServiceTitan requires the purchase of an annual contract. ServiceTitan does not charge additional fees for office staff members.

Jobber & ServiceTitan Feature Comparison

Jobber and ServiceTitan both offer the core set of features that field service businesses need to increase revenue and optimize their field operations. These features include online booking, quoting, invoicing, a mobile application, and reporting.

ServiceTitan is a more robust platform that is designed for larger companies with more than 25 contractors. As a result, it includes a broad suite of advanced features that help enterprises grow their businesses and generate revenue. On the other hand, Jobber is designed for small to medium size businesses. Although Jobber offers less functionality than ServiceTitan, its feature offering is typically sufficient for most SMBs.

Below is a chart comparing the most important features included in Jobber and ServiceTitan.

FeatureJobberServiceTitan
iPhone SupportYesYes
Android SupportYesYes
Online BookingYesYes
Call BookingNoYes
Quote ManagementYesYes
Automated Quote Follow-upYesYes
Client ManagementYesYes
Online Customer PortalYesYes
Drag-and-drop CalendarYesYes
GPS TrackingYesYes
Recurring Job SchedulingYesYes
Mobile ApplicationYesYes
Two-way textingNoYes
InvoicingYesYes
Automated invoicingYesYes
Automated invoice remindersYesYes
MembershipsNoYes
Robust IntegrationsYesYes
ReportingYesYes
Open APINoYes

Jobber & ServiceTitan Top Feature Comparison

In this section, we’ll take a detailed look at how Jobber and ServiceTitan help customers in three key areas – quoting, job booking, and managing recurring jobs. This comparison will reveal that Jobber is best for small to medium size businesses, and ServiceTitan is better suited for larger companies with over 25 contractors.

Quoting

Both Jobber and ServiceTitan allow you to create, send, and track company-branded quotes. Both solutions allow you to add essential details such as service line items, discounts, contract terms, and electronic signatures. Additionally, quotes can be generated on both browser and mobile application in Jobber and ServiceTitan.

However, ServiceTitan quoting is more robust than Jobber’s. You can create different quote options allowing your customers to choose from different pricing plans and materials. Also, ServiceTitan includes a pricebook. The pricebook allows your staff to quickly create eye-catching quotes with accurate pricing, pictures, marketing descriptions. These advanced features are not offered by Jobber.

servicetitan estimates

Job Booking

With Jobber and ServiceTitan, you can add online booking portals into your website and social media channels. However, only ServiceTitan includes call booking on their platform. Call booking tools help enterprises efficiently field a large volume of calls and analyze call performance. Call booking may not be as attractive to SMBs, considering they may not receive enough calls to justify this feature’s cost.

Recurring Jobs

Both Jobber and ServiceTitan allow you to efficiently manage recurring jobs, which are key to building successful service businesses. Also, both solutions support batch invoicing to accelerate the payment collection process.

However, ServiceTitan also includes membership and contract management, making this solution better for managing a large volume of recurring jobs. With ServiceTitan, you can offer your clients memberships for regularly scheduled appointments. The platform automatically tracks labor & material costs, and bills your clients at set time intervals. Also, you can create contracts with automatic renewals to help retain customers.

servicetitan memberships

For a full analysis of their features, read our Jobber and ServiceTitan reviews.

Bottom Line

Jobber and ServiceTitan are two of the most popular FSM solutions on the market today. Both include essential features that allow field service businesses to generate revenue and optimize field operations. These features include online booking, quoting, invoicing, a mobile application, and reporting.

If you are a small to medium size business that would benefit from an affordable solution equipped with the core set of FSM features, consider testing Jobber.

If you are a large, or fast growing business looking to differentiate yourself with an advanced solution, then ServiceTitan is best for you.

If you’re interested, visit Jobber or ServiceTitan today to get started.

Lloyd Park

Lloyd Park is a Research Analyst at SoftwarePundit, where he conducts in-depth analyses of software markets and products. Lloyd also has experience managing the development of software platforms and is an expert in content production & media software. You can connect with Lloyd on LinkedIn.

Lloyd is an expert in several software categories including:

  • Dental software
  • Email marketing software
  • Field service management software
  • Legal software
  • Property management software

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