What is Service Fusion?
Service Fusion is a field service management (FSM) solution used by over 4,000 service companies nationwide. This solution is used in several different industries including appliance repair, electrical, HVAC, and locksmith. Service Fusion helps service businesses optimize field operations with features including estimates, scheduling, online payments, a mobile application, and reporting.
Table of Contents
- What is Service Fusion?
- Full Review
- Service Fusion Pricing & Cost
- Service Fusion Features
- Industry Specializations
- Service Fusion Alternatives & Competitors
- Is Service Fusion Right For You?
Service Fusion was founded by Max Paltsev in 2014. Today, this solution is used by over 4,000 customers nationwide.
Service Fusion includes features to help manage field operations and communicate with customers. These features include estimates, scheduling, online payments, a mobile application, and reporting.
Typically, Service Fusion is used by small to medium service businesses with 1 to 30 staff members. This solution is found in various industries including appliance repair, electrical, HVAC, and locksmith.
Overall, Service Fusion is a useful field service management solution. If you desire a solution that includes unlimited users and offers a call center software add-on, consider testing Service Fusion. However, Service Fusion does not include automated invoicing which can be a deal breaker for businesses that receive a high volume of recurring work. If invoice automation is a must-have feature for you, consider testing Jobber.
Service Fusion Pricing & Cost
Service Fusion pricing ranges from $99 to $349 per month. The company offers a minor discount if you agree to a longer-term contract. Here’s an overview of Service Fusion’s pricing plans:
- Starter plan: $99 per month
- Plus plan: $199 per month
- Pro plan: $349 per month
Service Fusion also offers various add-on features. Here are the costs associated with these features:
|Call center software|
|Customer web portal|
|Customer mobile app|
|Fleet tracking service|
Service Fusion Features
Below, we'll discuss the key features of Service Fusion, and how they can streamline your workflow and automate many of your day-to-day tasks. We include screenshots of the product to give you a sense of its design and layout.
Service Fusion’s dashboard provides a snapshot of your business’s performance. Here are a few metrics that you can view in the dashboard:
- Average revenue per job
- Estimate & job heatmap
- Estimates converted to jobs
- New customers
Service Fusion’s online booking feature helps attract new customers and makes your business available to your clients at all time. This feature allows your customers to book jobs online through a link you can add to your website, or send by text & email.
The booking form will collect information that you need to successfully complete the job. The booking form will collect information including:
- On-site contact information
- Preferred appointment date & time
- Service descriptions
- Service location
- Services needed
Service Fusion allows you to create, send, and track quotes and estimates. When generating a quote, you can add essential details including:
- Contact information
- Estimate total
- Line items
- Sales data
- Service description
Additionally, Service Fusion allows you to send three different quote options. This gives you an opportunity to upsell and cross sell your services, and offers customers the flexibility to choose the best quote for them.
You can send the quote to your customer by email or text. Service Fusion provides canned responses to help accelerate this process.
When customers receive the quote, they can accept or decline the estimate directly in the message. You can set up automated reminders that will send customers an email to prompt their decision after a set amount of time.
You can store and organize client information in Service Fusion. Service Fusion allows you to save essential client information including:
- Billing terms
- Communication preferences
- Contact information
- Referral sources
- Service locations
Scheduling & Dispatching
Service Fusion is equipped with scheduling and dispatching tools to help streamline your field operations. In the Jobs tab, you can create new jobs with key details, photos, and file attachments. Also, you can set an arrival time window and assign a technician best fit for the job.
The Dispatch Grid gives you an overview of your staff’s schedule, so you can quickly find an available technician for the job. You can drag and drop jobs anywhere on the grid allowing you to quickly adjust schedules.
The Dispatch Map shows you the location of your technicians. Service Fusion will drop a pin on your technician after they clock in or out or complete certain action items.
To gain additional visibility into your mobile workforce, you can purchase Service Fusion’s GPS fleet tracking add-on. This feature offers metrics including:
- Driving behaviors
- GPS location
- Number of trips
- Total distance driven
- Total idle time
With this add-on, you can also send GPS information to your clients when technicians are en route. This gives customers an accurate ETA, and improves the customer experience.
The mobile application is the primary tool that field technicians use in Service Fusion. The mobile app allows field technicians to execute a variety of tasks including:
- Communicate with office staff
- Call and text customers
- Access job information
- Create jobs and quotes
- Receive signatures
- Track time spent on job
With Service Fusion, you can create, send, and track company-branded invoices to your customers. Service fusion offers customizable invoice templates, so you can tailor invoices to your exact specifications. Here are some of the details you can add to your invoices:
- Contact information
- Billing information
- Invoice total
- Customer message
- Line items, quantity, & rates
Service Fusion also includes batch invoicing. With this feature, you can create and send one invoice to multiple customers simultaneously.
With FusionPay, customers can send you payments electronically. FusionPay accepts ACH transfers, and charges 1% per transaction. FusionPay charges different credit card fees depending on your subscription. Here is a breakdown of the credit transaction fees associated with FusionPay:
Call Center Software
Service Fusion offers a call center software add-on called ServiceCall.ai. This add-on offers a variety of features to help you manage calls and texts from your customers. Here are some of the perks that ServiceCall.ai provides:
- Lead tracking
- Performance tracking
- Call pops with customer work history & account details
- A widget to initiate conversations with customers through your website
- Call recording and transcription
Service Fusion is equipped with reporting capabilities to help you track your business’s performance. Below are some of the reports that you can generate in Service Fusion:
- Day sheet by service tech
- Estimated sales of product
- Hours worked by employee
- Inventory stock levels by warehouse
- Job drive & labor times
- Sales commission by agent
- Sales tax report
Service Fusion integrates with various third-party solutions. Here are some of Service Fusion’s integrations:
- JB Warranties
- Profit Rhino
- The New Flat Rate
Service Fusion is used by home service businesses in a variety of industries. Here are some of the industries that Service Fusion specializes in:
- Appliance repair
- Overhead & garage door
Service Fusion Alternatives & Competitors
Service Fusion competes with many other field service management solutions that offer similar functionality. The best choice for you will depend on your budget and feature preferences.
Service Fusion's top competitors are:
Is Service Fusion Right For You?
Service Fusion is a field service management solution used by over 4,000 service businesses nationwide. This solution includes key FSM features including estimates, scheduling, online payments, a mobile application, and reporting. Service Fusion is found in a variety of industries including appliance repair, electrical, HVAC, and locksmith.
Consider evaluating Service Fusion if you’re looking for a solution that includes unlimited users and offers a call center software add-on. If your business receives a high volume of recurring jobs, solutions like Jobber includes automation features that may be better suited for your needs.
If you're interested, you can Schedule a Service Fusion Demo.