What is ServiceTitan?
ServiceTitan is a popular field service management (FSM) solution used by over 4,400 service businesses and over 100,000 contractors. This solution is used in several different industries including HVAC, electrical, plumbing, chimney sweep, and garage door. ServiceTitan helps businesses generate revenue and optimize operations with features including online & call booking, a dispatch board, a mobile application, online payment processing, and reporting.
Table of Contents
- What is ServiceTitan?
- ServiceTitan Review Summary
- ServiceTitan Pricing & Cost
- ServiceTitan Features
- Industry Specializations
- ServiceTitan Alternatives & Competitors
- Is ServiceTitan Right For You?
ServiceTitan Review Summary
ServiceTitan was founded by Ara Mahdessian and Vahe Kuzoyan in 2012. Today, this solution is used by over 4,400 service businesses and over 100,000 contractors.
ServiceTitan includes a variety of features that help service businesses generate revenue and optimize operations. These features include online & call booking, a dispatch board, a mobile application, online payment processing, and reporting.
ServiceTitan first started in electrical, HVAC, and plumbing. They have since grown to serve a variety of industries including garage door, chimney sweep, pool service, and water treatment.
Overall, ServiceTitan is one of the most robust solutions on the market, and offers a wide array of features not found in many of its competitors. If you are a large organization with 30 to 35 contractors willing to pay a premium for an advanced solution, then we highly recommend ServiceTitan. If you are a small-to-midsize business searching for a more lightweight solution, consider testing Housecall Pro or Jobber.
ServiceTitan Pricing & Cost
ServiceTitan pricing starts at $398 per month, and increases with the needs of individual contractors. ServiceTitan requires the purchase of an annual contract. ServiceTitan does not charge additional fees for office staff members.
Below, we'll discuss the key features of ServiceTitan, and how they can streamline your workflow and automate many of your day-to-day tasks. We include screenshots of the product to give you a sense of its design and layout.
ServiceTitan’s dashboard provides an overview of your business and tracks performance. The dashboard is organized into modules that can be customized to display the KPIs that you desire. Displayed data is updated in real time, and transactions can be sorted by business unit or date range. Here are some of the modules in ServiceTitan’s dashboard:
- Company metrics: Highlights your business’s revenue, sales, booking rates, and conversion rates.
- Technician scorecards: Displays your technician’s generated revenue, memberships, and conversion rates.
- Call metrics: Tracks leads, jobs booked, and conversions from calls.
- Marketing scorecards: Monitors leads, sales, and revenue generated from each marketing channel.
- Heat map: Displays revenue generated by zipcode to help locate successful marketing campaigns.
ServiceTitan helps you generate revenue by streamlining the job booking process. Customers can book jobs through your website, and the platform helps your office staff respond to booking inquiries by phone.
With ServiceTitan’s online booking feature, customers can book jobs directly from your website. Customers can select from available dates and times, and enter their contact information. Information obtained will automatically flow into the database where your office staff can assign the job to a technician.
You can use Google Local Services to help customers find your business. Once your company is Google Verified, customers can schedule jobs directly from Google’s search results page without having to visit your company’s website.
ServiceTitan’s call booking feature helps your office staff accurately identify your customer’s needs, and quickly book jobs. When you receive a call, a pop up will appear containing the caller’s name and contact information. Additionally, you can quickly access the customer’s profile containing critical information such as location, notes, forms, and attachments.
ServiceTitan helps you quickly create, send, and track quotes and estimates. Quotes can be generated through both the mobile app and browser. Quotes will include essential information including materials, services, amount due, and discounts. You can send your customers quotes by email, or present them in-person through the mobile application.
You can present different quote options to your customers with varying prices and materials. This is a useful revenue-generating feature that allows you to attract customers with different budgets.
The ServiceTitan Pricebook helps you quickly create eye-catching estimates. The pricebook is a digital catalog of the services and materials that your company offers. Staff members can use the pricebook to find desired services & materials, and add the items to the quote. Items in the pricebook contain pricing, marketing descriptions and images. You can customize items to include upgrades and recommendations to help maximize ticket sizes.
Scheduling & Dispatching
ServiceTitan helps you efficiently schedule jobs and dispatch your technicians. A calendar provides an overview of all jobs that are scheduled for your business. You can drag and drop calendar items to quickly adjust your schedule.
The dispatch board offers a live feed of your technician’s scheduled jobs. Like the calendar, jobs can be adjusted by dragging and dropping the items on the board. Jobs are color coordinated to indicate the status of the job, and will automatically change depending on whether the job is upcoming, in-progress, or finished.
The dispatch board also includes a map that tracks the GPS location of your technicians in the field. Your technician’s pin updates based on the location of their mobile device.
The mobile application is the primary ServiceTitan feature that field technicians use. ServiceTitan’s mobile app allows field technicians to:
- Access customer history, job information, and notes
- Build estimates
- Collect payments through card or check
- Communicate with office staff
- Complete forms
- Conduct two-way texting conversations with customers
- Store photos and videos
- Send technician tracking to clients
- Track drive time, vendor runs, and wrench time
- Track technician location
With ServiceTitan, you can send invoices to your customers electronically. Invoices can be customized to include:
- Billing terms
- Payment methods
- Amount due and due date
- Online payment portal link
- Financing options
- Services and materials
- Contact information
Invoices can be sent to your clients through email. ServiceTitan supports batch invoices, which allows you to email invoices to a group of customers simultaneously.
With ServiceTitan, you can receive electronic payments from your customers. When in the field, you can collect payments by credit card and check using your mobile application. You can also send your customers a link to an online payment portal. Standard fees apply for credit and debit payments through their partnered payment processing vendor.
You can collect recurring payments through ServiceTitan’s membership feature. You can store customer billing information in ServiceTitan, and automatically charge customers on specified payment schedules. Memberships can include discounts and other perks.
ServiceTitan includes over 150 built-in reports that help you track key data points and monitor your business’s performance. Below are some of the reports you can generate in ServiceTitan.
ServiceTitan seamlessly integrates with a variety of third-party software. Here are some of ServiceTitan’s most notable integrations:
- Ask the Seal
- ClearPath GPS
ServiceTitan is used by home service businesses in a variety of industries. Here are some of the industries that ServiceTitan specializes in:
- Chimney Sweep
- Garage Door
- Lawn Care
- Pest Control
- Pool Service
- Water Treatment
ServiceTitan Alternatives & Competitors
ServiceTitan competes with a variety of field service management solutions that offer similar functionality. The best choice for you will depend on your budget and feature preferences.
ServiceTitan's top competitors are:
We've analyzed ServiceTitan compared to its top competitors. Read these in-depth analyses that evaluate ServiceTitan's cost, features and ease of use compared to alternatives:
Is ServiceTitan Right For You?
ServiceTitan is a popular field service management solution used by over 4,400 service businesses and over 100,000 contractors. This solution includes all major FSM features including online & call booking, a dispatch board, a mobile application, online payment processing, and reporting.
ServiceTitian is the most robust field service management system on the market today. If you’re a large, or fast-growing business that wants to invest in technology to differentiate your business, then we highly recommend ServiceTitan. There’s no other platform with as many features to support your operations and grow your business.
If you're interested, you can try ServiceTitan today.