Best CRM Software 2021

Vtiger vs. HubSpot

Are you deciding between Vtiger and HubSpot? This in-depth, feature-by-feature breakdown will help you select the best CRM tool to help you manage your relationships with potential and existing customers.

Businesses of all sizes – individuals, SMBs, and enterprises – use CRMs to manage relationships with their potential and existing customers. In a market filled with many different types of CRMs, it can be difficult to decide which one is the best for your business.

We’ve created this guide to help you understand the main differences between Vtiger and HubSpot. Below, we discuss how each solution differs in terms of features, pricing, usability, and their ideal customer type.

All of our recommendations are based upon extensive research, discussions with CRM users, and dozens of hours spent hand-testing the leading CRM software platforms. The details of our research process can be found on our CRM category page.

Comparison Summary

Vtiger and HubSpot are two well-known CRM solutions. We rated Vtiger 82 out of 100 and HubSpot 91 out of 100, respectively.

HubSpot was rated higher than Vtiger because its platform is more robust and its tools are higher-quality. HubSpot is also very user-friendly, especially for an advanced solution. Vtiger was rated lower because its platform is less feature-rich and advanced.

This breakdown shows our review criteria and the ratings that Vtiger and HubSpot received for each category.

CriteriaAnalyst RatingFeaturesUsabilityPricingCustomer Support

Overall, Vtiger is more affordable than HubSpot. Vtiger’s most popular and expensive plan costs $58 per month. In contrast, HubSpot’s most expensive plan costs $4,000 per month. Both solutions also offer a robust free plan – Vtiger’s free plan allows for up to 10 users, and HubSpot’s free plan allows for up to three users. Vtiger and HubSpot offer standard CRM features – including lead capture tools, contact and deal management tools, workflow automations, and insights reporting. Overall, HubSpot’s features are superior to Vtiger’s features, except for lead scoring.

Overall, Vtiger is better for small businesses who want a more basic all-in-one solution. We also recommend it to those who need a wide range of communication channels.

In contrast, while HubSpot is user-friendly enough for small businesses, the platform is best for medium to large businesses who need an advanced all-in-one system to support complex workflows. It is also best for those who need high quality digital marketing tools.

Here’s a few key differences between the solutions to determine which is best for you:

You'll prefer Vtiger if:

  • You want a more affordable, basic CRM solution
  • You want SMS as a communication channel
  • You want a platform that’s HIPAA compliant

Try Vtiger Today

You'll prefer HubSpot if:

  • You own a larger business
  • You prefer a user-friendly, advanced CRM solution
  • You need high-quality digital marketing tools

Try HubSpot Today

Table of Contents

Vtiger & HubSpot Price Comparison

Overall, Vtiger is cheaper than HubSpot. Vtiger’s most expensive plan costs $58 per month. In contrast, HubSpot’s most expensive plan costs $4,000 per month.

It should also be noted that both Vtiger and HubSpot offer robust free CRM plans. Vtiger’s free CRM plan allows for up to 10 users. HubSpot’s free CRM plan allows for up to three users.

Vtiger Pricing Details

Vtiger’s pricing ranges from free to $58 per month. You can also save up to ~28% if you pay for an annual subscription upfront. Vtiger also offers a 14-day trial of each plan.

Vtiger PlanPricing
One Professional$42 per month
One Enterprise$58 per month

HubSpot Pricing Details

HubSpot’s pricing ranges from $50 to $4,000 per month. You can also save up to 10% if you pay for the annual subscription of the Starter or Professional plan upfront. Hubspot also offers a free trial of its individual products and a free CRM plan.

Here’s an overview of HubSpot’s plans and pricing:

HubSpot PlanPricing
Starter$50 per month
Professional$1780 per month
Enterprise$4000 per month

Vtiger & HubSpot Feature Comparison

Vtiger and HubSpot offer standard and advanced CRM features. This includes lead capture tools, contact and deal management tools, workflow automations, and insights reporting.

As shown below, HubSpot is more feature-rich than Vtiger. This is because HubSpot offers live chat and social media lead capture, and social media as a communication channel, while Vtiger does not.

For a full analysis of each solution’s features, read our Vtiger review and HubSpot review.

Lead Capture Live ChatNoYes
Lead Capture Social MediaNoYes
Social Media MarketingNoYes
Lead Capture FormsYesYes
Lead Capture EmailYesYes
Contact ProfilesYesYes
Custom Contact FieldsYesYes
Contact Activity FeedYesYes
Contact List SegmentationYesYes
Contact Tags/ CategoriesYesYes
Email MarketingYesYes
Direct MessagingYesYes
Phone CallsYesYes
Task RemindersYesYes
Lead ScoringYesYes
Triggered EventsYesYes
Insights ReportingYesYes
Mobile CRMYesYes

Vtiger & HubSpot Top Feature Comparison

Below we analyze in-depth the five key CRM feature categories included in Vtiger and HubSpot – lead capture, contact and deal management, workflow automation, and insights reporting.

Overall, besides the lead scoring feature, HubSpot’s features are more robust than Vtiger’s features. However, Vtiger’s features and platform as a whole are better for smaller businesses with simpler workflows.

Lead Capture

Vtiger and HubSpot both offer forms and email as lead capture methods. However, HubSpot is superior for lead capture – its forms feature is superior to Vtiger’s, and it offers live chat and social media lead capture.

Lead Capture Forms

Vtiger lets you create simple, embeddable lead capture forms. In contrast HubSpot lets you create simple and complex embedded, standalone page, and pop-up box forms.

HubSpot forms

Both platforms let you include various standard fields like name and email. However, unlike HubSpot, Vtiger does not offer standard fields like phone number, date, or website. Vtiger also does not let you preview your forms or offer a form template library.

Vtiger forms

Lead Capture Through Social Media

Unlike Vtiger, HubSpot offers an integration that lets you create lead capture forms within ads on Facebook and LinkedIn. An advantage of this feature is that you do not need to use a third-party integration application like Zapier.

Once you’ve created your ad and form, you can set up a basic automation that creates a contact list of those who submit your form. HubSpot also lets you send yourself email notifications when someone becomes a lead from your ads.

Lead Capture Through Live Chat

Between the two platforms, only HubSpot lets you capture someone’s information while you are chatting with them. This includes editing contact details, creating tickets, and attaching relevant deals.

HubSpot live chat

With your live chat widget, you can choose when to capture a visitor’s email. This includes immediately after a visitor sends the first message or if your team member has not responded after a certain amount of time.

Contact Management

Vtiger and HubSpot offer multiple contact management tools that you can use to create robust contact profiles, organize your contacts effectively, and track your contacts’ activity.

Both Vtiger and HubSpot are able to manage a large number of contacts. The solutions primarily differ in terms of their ability to track your contacts’ activity. Overall, HubSpot’s contact activity feed feature is more robust than Vtiger’s.

Contact Activity Feed

Closely tracking a contact’s activity helps you understand how to move them through your sales funnel. It also reduces the chance of losing a lead. Both Vtiger and HubSpot let you track information like contact profile updates, tasks, and contact touchpoints.

HubSpot contact activity

However, as shown above, HubSpot lets you view key information like contact actions. This includes form submissions and viewed pages.

Vtiger contact activity

Deal Management

Managing a deal within a CRM includes managing pipelines, tasks, and lead scoring. Overall, Vtiger is better for managing less than 50 simultaneous deals and tasks, and HubSpot is better for managing more than 50 simultaneous deals and tasks. Vtiger’s lead scoring feature is slightly more robust than HubSpot’s, though.

Lead Scoring

Vtiger and HubSpot lets you assign numerical values to a lead. These numbers reflect the likelihood of a lead becoming a paying customer and help your sales representatives prioritize their time and resources. Vtiger’s lead scoring tool is slightly more robust because it offers more criteria to score.

Vtiger lead score

Both Vtiger and HubSpot let you assign positive or negative points based on contact, deal, and email behavior. However, Vtiger also lets you assign points for criteria like job titles and name titles – e.g. Mr., Mrs., and Miss.

Workflow Automation

Vtiger and HubSpot offer tools that automate common tasks. Overall, HubSpot’s workflow automation tools are superior to Vtiger’s because HubSpot’s can support complex workflows.

HubSpot workflow

Vtiger and HubSpot offer triggered events that let you perform actions related to deals, tasks, and communication channels. However, HubSpot also lets you perform actions related to your contact lists and ad management.

Vtiger workflow automation

As shown below, HubSpot also offers sequences as a workflow automation tool. Sequences can be used to deliver highly personalized drip marketing campaigns. With sequences, you can send automated follow up emails that contain content that is highly targeted to each potential lead.

HubSpot sequences

Insights Reporting

Vtiger and HubSpot offer reporting for various key insights – including deals won and lost, pipeline progression, sales forecasting, and sales funnel performance. Overall, HubSpot’s insights reporting feature is more robust than Vtiger’s.

HubSpot Reporting

A major advantage of HubSpot’s insights reporting tool is that you can create dashboards that present multiple reports side by side. Within these dashboards, you can drag & drop and resize reports. This feature provides a well-rounded perspective of your business’s performance.

Vtiger Reporting

Bottom Line

Overall, Vtiger is a reliable, all-in-one CRM solution that includes a wide range of communication channels. While its features are less robust than HubSpot’s, Vtiger is a better fit for small businesses who are less familiar with CRM software.

In contrast, HubSpot is an advanced solution that can support medium and large businesses with complex workflows. It is especially beneficial for those who prefer an all-in-one platform and need high-quality digital marketing tools.

If you’re interested, visit Vtiger or HubSpot today to get started.

Amy Yang

Amy Yang is a Junior Research Analyst at SoftwarePundit, where she conducts in-depth analyses on software markets and products. Amy has expertise in content production and managing digital and social platforms. She has a Bachelor of Science in Communication & Media, and a Minor in Web Programming and Applications from NYU. You can connect with Amy on LinkedIn.

Amy is an expert in several software categories including:

  • Course creation software
  • Electronic signature software
  • Social media software
  • Website builder software

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