Best Field Service Management Software 2020

Learn about the best field service management (FSM) software systems that can help you attract new customers, optimize field operations, and grow your business.

Best Field Service Management Software

ServiceTitan

ServiceTitan

Field Service Management Software Best Enterprise Software
Rating:
Price: $199 per month
ServiceTitan is a popular field service management solution used by over 4,400 service businesses and over 100,000 contractors. ServiceTitan initially was used in electrical, HVAC, and plumbing, but now serves a variety of industries including garage door, chimney sweep, and pool service. ServiceTitan is best for large businesses that are willing to invest in a robust system to differentiate themselves from competitors.
Pros:
  • ServiceTitan is one of the most robust solutions on the market today
  • ServiceTitan’s eye-catching quotes and pricebook helps improve conversion rates
  • ServiceTitan offers advanced reporting and an open API
Cons:
  • ServiceTitan is less affordable than many of its competitors
  • Robust solutions tend to have steeper learning curves than lightweight solutions
  • ServiceTitan charges additional fees for training and implementation depending on company size
Jobber

Jobber

Field Service Management Software
Rating:
Price: $39 per month
Jobber is a popular field service management solution used in various industries including HVAC, cleaning, landscaping, plumbing, and tree care. This solution includes the core set of features found in most FSM solutions, and offers several advanced automation and scheduling tools. Jobber is ideal for service businesses with a high volume of recurring jobs.
Pros:
  • Automated payments and robust scheduling tools makes Jobber an ideal solution to manage recurring jobs
  • Jobber includes a robust CRM that allows you to efficiently manage customer relationships
  • Jobber seamlessly integrates with several third-party solutions including FleetSharp, Mailchimp, QuickBooks Online, and Zapier
Cons:
  • Jobber does not support two-way text messaging through its mobile application
  • Customers have mentioned that the platform is prone to lag when a high volume of users are logged in simultaneously
  • Jobber does not offer an open API which restricts third-party integrations
Housecall Pro

Housecall Pro

Field Service Management Software
Rating:
Price: $65 per month
Housecall Pro is a widely-used field service management solution adopted by over 15,000 home service businesses nationwide. Businesses that use Housecall Pro are typically in the cleaning, electrical, HVAC, and plumbing industry. Its easy-to-use interface and robust mobile application makes makes Housecall Pro an attractive option for most small-to-midsize home service businesses.
Pros:
  • Automated invoicing and flexible scheduling features allow businesses to easily manage recurring jobs
  • Housecall Pro’s feature roadmap is largely based on customer feedback
  • Built-in email and postcard marketing tools help businesses market their services and attract customers
Cons:
  • Although Housecall Pro offers several automation features, the solution does not offer automated quote follow-ups
  • Housecall Pro does not offer an online customer portal
  • An open API is currently in beta and only available in Housecall Pro’s most expensive plan
ServiceM8

ServiceM8

Field Service Management Software
Rating:
Price: $9 per month
ServiceM8 is a field service management solution that includes essential FSM features including online booking, quote management, scheduling, a mobile application, and invoicing. This solution is used by field service organizations in a variety of industries including electrical, locksmith, pest control, plumbing, and pool service. ServiceM8 is best suited for businesses with 1 to 30 team members that book a high volume of short-term jobs.
Pros:
  • Robust online booking allows clients to receive live quotes and book jobs directly into your schedule
  • ServiceM8 subscriptions include unlimited users
  • ServiceM8 offers seamless integrations with a variety of third-party solutions including Mailchimp, Xero, and Zapier
Cons:
  • ServiceM8 does not support Android mobile devices
  • ServiceM8 subscriptions include a monthly limit on the number of jobs you can manage in the platform
  • ServiceM8’s mobile app can be used to manage two-way text conversations with customers, but some may find it difficult to use
Service Fusion

Service Fusion

Field Service Management Software
Rating:
Price: $99 per month
Service Fusion is a field service management solution that is used by over 4,000 service companies nationwide. This solution is used in various industries including appliance repair, electrical, HVAC, and locksmith. Service Fusion is an ideal choice for small to medium service businesses that desire an FSM solution that includes unlimited users and offers a call center software add-on.
Pros:
  • Service Fusion offers a call center software add-on feature
  • Offers an open API that allows businesses to create custom third-party integrations
  • Service Fusion subscriptions include unlimited users
Cons:
  • Service Fusion does not offer invoice automation
  • Service Fusion does not support two-way text messaging through its mobile application
  • Service Fusion charges additional fees for customer-facing online portal and mobile app

Field Service Management Software FAQs

Field service management software is used by service businesses to automate and optimize their day-to-day operations. FSM software helps service businesses grow by helping them market their services, foster communication between office staff & field technicians, and improve customer experience.
Field service management solutions are versatile systems that can be used in a variety of industries. Here is a list of industries where businesses use field service management software:
  • Carpet Cleaning
  • Commercial Cleaning
  • Electrical Contracting
  • HVAC
  • Janitorial Services
  • Lawn Care
  • Locksmith Services
  • Painting
  • Pest Control
  • Plumbing
  • Pool & Spa Services
  • Window Cleaning
In general, field service management software pricing ranges from $30 to $300 per month. Pricing typically depends on the number of users accessing the platform, the volume of jobs managed per month, and the breadth of features included in the solution.
The best field service management software for you will depend on your budget, desired features, and the size of your business. In general, here is a breakdown of the best FSM solution for each customer segment.

  • Jobber is ideal for small-to-medium businesses with a high volume of recurring jobs
  • ServiceM8 is best suited for small-to-medium businesses with a high volume of short-term jobs
  • Service Titan is best for medium-to-large organizations that desire advanced features
The most popular field service management solutions are Jobber and Service Titan. These solutions have tens of thousands of customers each.
The most common field service management software features are:
  • Android and iPhone support
  • Automated reminders
  • CRM tool
  • Drag-and-drop calendar
  • Email reminders
  • GPS tracking
  • Invoicing
  • Mobile application
  • Online booking
  • Quote management
  • Recurring job scheduling
  • Reporting
  • Third-party integrations
  • Two-way texting

Field Service Management Industry Research & Advice

Housecall Pro vs. ServiceTitan

By Lloyd Park |

Is Housecall Pro or ServiceTitan the better solution to grow your business? This in-depth comparison guide will help you choose the best...Read More >

Jobber vs. ServiceTitan

By Lloyd Park |

Is Jobber or ServiceTitan the better solution for you? This in-depth, feature-by-feature breakdown will help you select the best field...Read More >

Housecall Pro vs. Jobber

By Lloyd Park |

Is Housecall Pro or Jobber the better solution for you? This in-depth, feature-by-feature breakdown will help you select the best field...Read More >

Jobber vs. ServiceM8

By Lloyd Park |

Is Jobber or ServiceM8 the better solution for you? This in-depth, feature-by-feature breakdown will help you select the best field service...Read More >

Housecall Pro vs. ServiceM8

By Lloyd Park |

Is Housecall Pro or ServiceM8 the better solution for you? This in-depth, feature-by-feature breakdown will help you select the best field...Read More >