Best Field Service Management Software 2021

Field service management (FSM) software is a tool that helps service businesses operate more efficiently. This includes electrical, garage, HVAC, landscape, lawn, pest control, publing, and water treatment businesses. FSM software helps CSRs and field technicians complete time-consuming and tedious tasks, like managing inventory, dispatching, and tracking time spent on the job. FSM solutions are cloud-based, so field technicians can access the platform remotely on their mobile device.

Businesses of all sizes use FSM software. Some FSM solutions, like Jobber, are better for SMBs. These solutions are moderately advanced and more affordable than other solutions, like ServiceTitan. ServiceTitan is an expensive tool that offers an advanced feature suite, and is best for large companies. Read our full introduction to field service management software.

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Highest Rated Field Service Management Software

ServiceTitan

ServiceTitan

Best Enterprise Software
Rating: 89
Starting Price: $398 per month

ServiceTitan is a popular field service management solution used by over 4,400 service businesses and over 100,000 contractors. ServiceTitan initially was used in electrical, HVAC, and plumbing, but now serves a variety of industries including garage door, chimney sweep, and pool service. ServiceTitan is best for large businesses that are willing to invest in a robust system to differentiate themselves from competitors.

Pros:
  • ServiceTitan is one of the most robust solutions on the market today
  • ServiceTitan’s eye-catching quotes and pricebook helps improve conversion rates
  • ServiceTitan offers advanced reporting and an open API
Cons:
  • ServiceTitan is a larger initial investment than alternative solutions
  • Robust solutions with many advanced features tend to have longer implementation and training time than lightweight solutions
  • ServiceTitan charges additional fees for particularly complex implementations
FieldEdge
Rating: 89
Starting Price: $125 per month

FieldEdge is a popular field service management solution used by thousands of service businesses and over 15,000 active customers. About 90% of FieldEdge’s customers are in the electrical, HVAC, and plumbing industry. FieldEdge is an advanced solution that is best suited for large service businesses with more than 25 trucks, and are willing to pay a premium for a robust product.

Pros:
  • FieldEdge is one of the most robust solutions on the market
  • FieldEdge is ideal for mid to large service businesses in electrical, HVAC, and plumbing
  • FieldEdge allows you to present eye-catching quotes with good, better, and best options to your customers
Cons:
  • FieldEdge is premium product that is less affordable than many of its competitors
  • FieldEdge does not offer online booking that allows customers to schedule jobs through your company’s website
  • Fieldedge does not offer an open API
Jobber
Rating: 88
Starting Price: $39 per month

Jobber is a popular field service management solution used in various industries including HVAC, cleaning, landscaping, plumbing, and tree care. This solution includes the core set of features found in most FSM solutions, and offers several advanced automation and scheduling tools. Jobber is ideal for service businesses with a high volume of recurring jobs.

Pros:
  • Automated payments and robust scheduling tools makes Jobber an ideal solution to manage recurring jobs
  • Jobber includes a robust CRM that allows you to efficiently manage customer relationships
  • Jobber seamlessly integrates with several third-party solutions including FleetSharp, Mailchimp, QuickBooks Online, and Zapier
Cons:
  • Jobber does not support two-way text messaging through its mobile application
  • Customers have mentioned that the platform is prone to lag when a high volume of users are logged in simultaneously
  • Jobber does not offer an open API which restricts third-party integrations
Workiz
Rating: 88
Starting Price: $65 per month

Workiz is a field service management solution used by over 43,000 service professionals. This solution specializes in a variety of industries including appliance repair, carpet cleaning, junk removal, and locksmith. Workiz is best for small to medium-sized on-demand service businesses with less than 16 employees.

Pros:
  • Ideal for small to medium-sized on-demand service businesses
  • Online and call booking helps businesses secure more leads and provide exceptional customer service
  • Workiz offers two-way texting capabilities with customers
Cons:
  • Workiz enforces a monthly limit on text messages and call minutes
  • Workiz does not offer open API access which limits third-party software integrations
  • Workiz does not offer an online customer portal on their platform
Housecall Pro
Rating: 87
Starting Price: $65 per month

Housecall Pro is a widely-used field service management solution adopted by over 15,000 home service businesses nationwide. Businesses that use Housecall Pro are typically in the cleaning, electrical, HVAC, and plumbing industry. Its easy-to-use interface and robust mobile application makes makes Housecall Pro an attractive option for most small-to-midsize home service businesses.

Pros:
  • Automated invoicing and flexible scheduling features allow businesses to easily manage recurring jobs
  • Housecall Pro’s feature roadmap is largely based on customer feedback
  • Built-in email and postcard marketing tools help businesses market their services and attract customers
Cons:
  • Although Housecall Pro offers several automation features, the solution does not offer automated quote follow-ups
  • Housecall Pro does not offer an online customer portal
  • An open API is currently in beta and only available in Housecall Pro’s most expensive plan
ServiceM8
Rating: 84
Starting Price: $9 per month

ServiceM8 is a field service management solution that includes essential FSM features including online booking, quote management, scheduling, a mobile application, and invoicing. This solution is used by field service organizations in a variety of industries including electrical, locksmith, pest control, plumbing, and pool service. ServiceM8 is best suited for businesses with 1 to 30 team members that book a high volume of short-term jobs.

Pros:
  • Robust online booking allows clients to receive live quotes and book jobs directly into your schedule
  • ServiceM8 subscriptions include unlimited users
  • ServiceM8 offers seamless integrations with a variety of third-party solutions including Mailchimp, Xero, and Zapier
Cons:
  • ServiceM8 does not support Android mobile devices
  • ServiceM8 subscriptions include a monthly limit on the number of jobs you can manage in the platform
  • ServiceM8’s mobile app can be used to manage two-way text conversations with customers, but some may find it difficult to use
Service Fusion
Rating: 82
Starting Price: $99 per month

Service Fusion is a field service management solution that is used by over 4,000 service companies nationwide. This solution is used in various industries including appliance repair, electrical, HVAC, and locksmith. Service Fusion is an ideal choice for small to medium service businesses that desire an FSM solution that includes unlimited users and offers a call center software add-on.

Pros:
  • Service Fusion offers a call center software add-on feature
  • Offers an open API that allows businesses to create custom third-party integrations
  • Service Fusion subscriptions include unlimited users
Cons:
  • Service Fusion does not offer invoice automation
  • Service Fusion does not support two-way text messaging through its mobile application
  • Service Fusion charges additional fees for customer-facing online portal and mobile app

Field Service Management Software Prices

Field service management software prices range from ten to hundreds of dollars per user per month. Here are details that will help you compare prices for the most popular all-in-one field-service-management software platforms.

Software VendorStarting Monthly PriceFree TrialKey Information
ServiceTitan$398 per userNo
  • Annual contract required
FieldEdge$125 per userNo
  • FieldEdge charges an implementation fee
Jobber$49 per userYes
  • Annual contract discount: 25% to 35%
Workiz$65 per userYes
  • Annual contract discount: 17% to 21%
Housecall Pro$65 per userYes
  • Annual contract discount: 15% to 30
ServiceM8$9Yes
  • Pricing is based on number of users
ServiceFusion$99 per userNo
  • Minor discount for long-term contracts

Field Service Management Software FAQs

Field service management software is used by service businesses to automate and optimize their day-to-day operations. FSM software helps service businesses grow by helping them market their services, foster communication between office staff & field technicians, and improve customer experience.

Field service management solutions are versatile systems that can be used in a variety of industries. Here is a list of industries where businesses use field service management software:

  • Carpet Cleaning
  • Commercial Cleaning
  • Electrical Contracting
  • HVAC
  • Janitorial Services
  • Lawn Care
  • Locksmith Services
  • Painting
  • Pest Control
  • Plumbing
  • Pool & Spa Services
  • Window Cleaning

In general, field service management software pricing ranges from $30 to $300 per month. Pricing typically depends on the number of users accessing the platform, the volume of jobs managed per month, and the breadth of features included in the solution.

The best field service management software for you will depend on your budget, desired features, and the size of your business. In general, here is a breakdown of the best FSM solution for each customer segment.

  • Jobber is ideal for small-to-medium businesses with a high volume of recurring jobs
  • ServiceM8 is best suited for small-to-medium businesses with a high volume of short-term jobs
  • Service Titan is best for medium-to-large organizations that desire advanced features

The most popular field service management solutions are Jobber and Service Titan. These solutions have tens of thousands of customers each.

The most common field service management software features are:

  • Android and iPhone support
  • Automated reminders
  • CRM tool
  • Drag-and-drop calendar
  • Email reminders
  • GPS tracking
  • Invoicing
  • Mobile application
  • Online booking
  • Quote management
  • Recurring job scheduling
  • Reporting
  • Third-party integrations
  • Two-way texting

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