Field service management (FSM) software is used by field service organizations to grow their businesses. Choosing the best FSM solution can be a difficult decision, considering there are a multitude of options available on the market today.
We created a comparison guide to help you choose between Housecall Pro and ServiceTitan, two of the biggest players in the FSM space. We discuss the differences in both products and offer a head-to-head comparison of their top features, in order to help you choose the best solution for your business.
Is Housecall Pro or ServiceTitan Best For You?
Housecall Pro and ServiceTitan are field service management solutions used by thousands of businesses each. Both solutions include helpful features such as online booking, scheduling, quoting, invoicing, and a mobile application.
Housecall Pro is a better option for small-to-midsize businesses (SMB) than ServiceTitan. It is the more affordable product, and offers a suite of features that is suffice for businesses of this size. However, if you are an enterprise looking to quickly grow and unlock untapped revenue generating opportunities, ServiceTitan’s robust features may be well worth the investment.
When comparing two vendors, it is important to focus on the included features and subscription costs. Here's a quick test to determine which solution is best for you:
- You are a small to medium size service business
- Affordability is important to you
- You don’t need the bells and whistles of an advanced solution
- You are a large service business
- You’re willing to invest in a solution with advanced features
- If call booking and memberships are must-have features
Table of Contents
- Comparison Summary
- Housecall Pro & ServiceTitan Price Comparison
- Housecall Pro & ServiceTitan Feature Comparison
- Bottom Line
Housecall Pro & ServiceTitan Price Comparison
Housecall Pro and ServiceTitan both charge a monthly subscription to access their platforms. Housecall Pro offers three plans that range from $65 to $229 per month. ServiceTitan pricing starts at $398 per month and increases with the size and needs of the contractor.
Housecall Pro Pricing Details
Housecall Pro pricing ranges from $65 to $229 per month. The company offers a 15% to 30% discount for annual contracts that are paid upfront. Here’s an overview of Housecall Pro’s pricing plans:
ServiceTitan Pricing Details
ServiceTitan pricing starts at $398 per month, and increases with the needs of individual contractors. ServiceTitan requires the purchase of an annual contract. ServiceTitan does not charge additional fees for office staff members.
Housecall Pro & ServiceTitan Feature Comparison
Housecall Pro and ServiceTitan come with similar sets of features. However, as an enterprise product, ServiceTitan has built numerous features that are particularly valuable for organizations with over 25 contractors. For example, ServiceTitan includes not only online booking, but also call booking. Housecall Pro has an effective quoting tool – it's just not as robust as ServiceTitan.
Both solutions are complete – they offer all the necessary features that service organizations need to streamline operations. Core features offered by both platforms includes:
- Online booking
- Mobile application
Below, we include a chart comparing some of the features included in each solution.
|Automated Quote Follow-up||Yes||Yes|
|Online Customer Portal||Yes||Yes|
|Recurring Job Scheduling||Yes||Yes|
|Automated invoice reminders||Yes||Yes|
Housecall Pro & ServiceTitan Top Feature Comparison
Here is an in-depth look at how Jobber and ServiceTitan helps businesses in three key areas – quoting, job booking, and managing recurring jobs. This comparison will reveal that Housecall Pro is best for small-to-midsize businesses, and ServiceTitan is better suited for larger companies with over 25 contractors.
Housecall Pro and ServiceTitan include quote management tools that allow you to create, send, and track company-branded quotes & estimates. Quotes include the core set of information you would expect including service line items, discounts, contract terms, and electronic signatures.
However, ServiceTitan quoting is more robust than Jobber’s. You can create different quote options allowing your customers to choose from different pricing plans and materials. Also, ServiceTitan includes a pricebook. The pricebook allows your staff to quickly create eye-catching quotes with accurate pricing, pictures, marketing descriptions. These advanced features are not offered by Jobber.
Both Housecall Pro and ServiceTitan include online booking tools where customers can request services through your website and social media channels. However, only ServiceTitan offers call booking features such as:
- Automatically populated client profiles
- Call performance analysis
- Call pops with client information
- Call recording
These call booking features are particularly helpful for enterprises that receive a high volume of calls. In contrast, SMBs may not receive enough calls to justify this feature’s cost.
Housecall Pro and ServiceTitan both help you manage recurring jobs, which are critical to creating a successful service business. Additionally, both solutions offer automated billing and batch invoicing to help you manage recurring services.
However, only ServiceTitan includes memberships in their platform. You can offer your clients memberships for recurring services, and include discounts and perks. Also, ServiceTitan automatically tracks labor and material costs.
Housecall Pro and ServiceTitan are popular field service management solutions used by thousands of businesses. They both include the core set of features found in most FSM solutions including online booking, scheduling, quoting, invoicing, and a mobile application.
Although they both offer similar functionality, each solution is better suited for different customer segments.