Best Field Service Management Software 2021

Housecall Pro vs. ServiceTitan

Is Housecall Pro or ServiceTitan the better solution to grow your business? This in-depth comparison guide will help you choose the best field service management system for you.

Field service management (FSM) software is used by field service organizations to grow their businesses. Choosing the best FSM solution can be a difficult decision, considering there are a multitude of options available on the market today.

We created a comparison guide to help you choose between Housecall Pro and ServiceTitan, two of the biggest players in the FSM space. We discuss the differences in both products and offer a head-to-head comparison of their top features, in order to help you choose the best solution for your business.

Is Housecall Pro or ServiceTitan Best For You?

Comparison Summary

Housecall Pro and ServiceTitan are field service management solutions used by thousands of businesses each. Both solutions include helpful features such as online booking, scheduling, quoting, invoicing, and a mobile application.

Housecall Pro is a better option for small-to-midsize businesses (SMB) than ServiceTitan. It is the more affordable product, and offers a suite of features that is suffice for businesses of this size. However, if you are an enterprise looking to quickly grow and unlock untapped revenue generating opportunities, ServiceTitan’s robust features may be well worth the investment.

When comparing two vendors, it is important to focus on the included features and subscription costs. Here's a quick test to determine which solution is best for you:

You'll prefer Housecall Pro if:

  • You are a small to medium size service business
  • Affordability is important to you
  • You don’t need the bells and whistles of an advanced solution

Try Housecall Pro Today

You'll prefer ServiceTitan if:

  • You are a large service business
  • You’re willing to invest in a solution with advanced features
  • If call booking and memberships are must-have features

Try ServiceTitan Today


Table of Contents

Housecall Pro & ServiceTitan Price Comparison

Housecall Pro and ServiceTitan both charge a monthly subscription to access their platforms. Housecall Pro offers three plans that range from $65 to $229 per month. ServiceTitan pricing starts at $398 per month and increases with the size and needs of the contractor.

Housecall Pro Pricing Details

Housecall Pro pricing ranges from $65 to $229 per month. The company offers a 15% to 30% discount for annual contracts that are paid upfront. Here’s an overview of Housecall Pro’s pricing plans:

Start plan
  • $65 per month
  • $49 per month under annual contract
  • 1 user
Grow plan
  • $149 per month
  • $109 per month under annual contract
  • Up to 5 users
Manage plan
  • $229 per month
  • $199 per month under annual contract
  • Up to 9 users
XL plan
  • Contact vendor
  • 100+ users

ServiceTitan Pricing Details

ServiceTitan pricing starts at $398 per month, and increases with the needs of individual contractors. ServiceTitan requires the purchase of an annual contract. ServiceTitan does not charge additional fees for office staff members.

Housecall Pro & ServiceTitan Feature Comparison

Housecall Pro and ServiceTitan come with similar sets of features. However, as an enterprise product, ServiceTitan has built numerous features that are particularly valuable for organizations with over 25 contractors. For example, ServiceTitan includes not only online booking, but also call booking. Housecall Pro has an effective quoting tool – it's just not as robust as ServiceTitan.

Both solutions are complete – they offer all the necessary features that service organizations need to streamline operations. Core features offered by both platforms includes:

  • Online booking
  • Scheduling
  • Quoting
  • Invoicing
  • Mobile application

Below, we include a chart comparing some of the features included in each solution.

FeatureHousecall ProServiceTitan
iPhone SupportYesYes
Android SupportYesYes
Online BookingYesYes
Call BookingNoYes
Quote ManagementYesYes
Automated Quote Follow-upYesYes
Client ManagementYesYes
Online Customer PortalYesYes
Drag-and-drop CalendarYesYes
GPS TrackingYesYes
Recurring Job SchedulingYesYes
Mobile ApplicationYesYes
Two-way textingYesYes
InvoicingYesYes
Automated invoicingYesYes
Automated invoice remindersYesYes
MembershipsNoYes
Robust IntegrationsYesYes
ReportingYesYes
Open APINoYes

Housecall Pro & ServiceTitan Top Feature Comparison

Here is an in-depth look at how Jobber and ServiceTitan helps businesses in three key areas – quoting, job booking, and managing recurring jobs. This comparison will reveal that Housecall Pro is best for small-to-midsize businesses, and ServiceTitan is better suited for larger companies with over 25 contractors.

Quoting

Housecall Pro and ServiceTitan include quote management tools that allow you to create, send, and track company-branded quotes & estimates. Quotes include the core set of information you would expect including service line items, discounts, contract terms, and electronic signatures.

However, ServiceTitan quoting is more robust than Jobber’s. You can create different quote options allowing your customers to choose from different pricing plans and materials. Also, ServiceTitan includes a pricebook. The pricebook allows your staff to quickly create eye-catching quotes with accurate pricing, pictures, marketing descriptions. These advanced features are not offered by Jobber.

servicetitan estimates

Job Booking

Both Housecall Pro and ServiceTitan include online booking tools where customers can request services through your website and social media channels. However, only ServiceTitan offers call booking features such as:

  • Automatically populated client profiles
  • Call performance analysis
  • Call pops with client information
  • Call recording

These call booking features are particularly helpful for enterprises that receive a high volume of calls. In contrast, SMBs may not receive enough calls to justify this feature’s cost.

Recurring Jobs

Housecall Pro and ServiceTitan both help you manage recurring jobs, which are critical to creating a successful service business. Additionally, both solutions offer automated billing and batch invoicing to help you manage recurring services.

However, only ServiceTitan includes memberships in their platform. You can offer your clients memberships for recurring services, and include discounts and perks. Also, ServiceTitan automatically tracks labor and material costs.

servicetitan memberships
For a full analysis of their features, read our Housecall Pro and ServiceTitan reviews.

Bottom Line

Housecall Pro and ServiceTitan are popular field service management solutions used by thousands of businesses. They both include the core set of features found in most FSM solutions including online booking, scheduling, quoting, invoicing, and a mobile application.

Although they both offer similar functionality, each solution is better suited for different customer segments.

  • If you are searching for an affordable solution to help grow your small-to-midsize business, consider testing Housecall Pro.
  • If you are looking for a solution with robust features to take your enterprise to the next level, then ServiceTitan is best for you.

If you’re interested, visit Housecall Pro or ServiceTitan today to get started.

Lloyd Park

Lloyd Park is a Research Analyst at SoftwarePundit, where he conducts in-depth analyses of software markets and products. Lloyd also has experience managing the development of software platforms and is an expert in content production & media software. You can connect with Lloyd on LinkedIn.

Lloyd is an expert in several software categories including:

  • Dental software
  • Email marketing software
  • Field service management software
  • Legal software
  • Property management software

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