Field service management (FSM) software helps service businesses increase revenue and improve customer experience. There are a variety of field service management solutions in the market, and choosing the best solution for you can be challenging.
We created a guide comparing Jobber versus Workiz, two popular field service management solutions, to accelerate the purchasing process. We compare the differences between the two vendors, including an in-depth look into their unique features, and make it simpler to decide which tool is best for your business.
Jobber and Workiz are both popular field service management solutions used by thousands of service businesses each. Features found in both solutions include online booking, scheduling, dispatching, a mobile application, and invoicing.
Both solutions are useful tools that help service businesses increase revenue, optimize operations, and provide exceptional customer service. Jobber is the more affordable solution, and includes unique features such as an online customer portal and unlimited text messaging. Workiz is 30% to 50% more expensive than Jobber. However, it is the more robust solution that offers features including two-way texting, call booking, and built-in inventory management.
When comparing the two, it's important to focus on the specific tools offered by each vendor, and the corresponding subscription price. Here's a quick test to determine which solution is best for you:
- You desire the more affordable solution
- An online customer portal is a must-have feature for you
- You would like unlimited text messaging included in your subscription plan
- You desire a more robust solution
- Call booking and two-way texting are must-have features for you
- You desire built-in inventory management tools
Table of Contents
- Comparison Summary
- Jobber & Workiz Price Comparison
- Jobber & Workiz Feature Comparison
- Bottom Line
Jobber & Workiz Price Comparison
Jobber and Workiz are both subscription-based services that charge a monthly fee to access their platforms. Depending on the plan you choose, Workiz is 30% to 50% more expensive than Jobber.
Jobber Pricing Details
Jobber pricing ranges from $49 to $279 per month. The company offers a 25% to 35% discount for annual contracts that are paid upfront. Here’s an overview of Jobber’s pricing plans:
Workiz Pricing Details
Workiz pricing ranges from $79 to $359 per month. The company offers a 17% to 21% discount for annual contracts that are paid upfront. Here’s an overview of Workiz’s pricing plans:
Jobber & Workiz Feature Comparison
Jobber and Workiz are both effective solutions that offer the core set of field service management features. These features include online booking, scheduling, dispatching, a mobile application, and invoicing.
Although there is an overlap between the two solutions, Workiz is the more robust solution that offers features including two-way text messaging, call booking, and built-in inventory management. However, Jobber does offer unique features not found in Workiz including an online customer portal and unlimited text messaging.
|Automated Quote Follow-up||Yes||Yes|
|Online Customer Portal||Yes||No|
|Recurring Job Scheduling||Yes||Yes|
|Unlimited text messaging||Yes||No|
|Built-in inventory management||No||Yes|
|Automated Invoice Reminders||Yes||Yes|
Jobber's Unique Features
Jobber offers several features not found in Workiz. It's important to understand the features below to determine if Jobber is ideal for your business.
With Jobber’s Client Hub, your customers can log into an online portal where they can access key information and execute essential tasks. In the Client Hub, clients can:
- Accept quotes
- Pay invoices & deposits
- Request additional work
- Review appointment details
- View receipts
Unlimited Text Messaging
Both solutions allow you to converse with clients and send automated reminders by text message. However, only Jobber includes unlimited text messaging in their subscription. Workiz enforces a monthly limit on the number of text messages you can send. Here is a breakdown of Workiz’s monthly texting limits per subscription plan.
- Starter plan: 500 text messages per month
- Team plan: 2000 text messages per month
- Professional plan: 5000 text messages per month
All text messages used in two-way texting conversations, automated reminders to your technicians, automated invoice reminders to customers, and on-my-way messages prior to jobs count towards the monthly limit. If your business exceeds Workiz’s monthly text messaging limit, you should strongly consider purchasing Jobber.
Workiz's Unique Features
Workiz offers several features not found in Jobber. It's important to understand the features below to determine if Workiz is ideal for your business.
Two-way Texting on Mobile App
Both Workiz and Jobber allow you to send text messages to your customers. However, only Workiz supports two-way text messaging on their platform. Two-way text messaging allows businesses to conduct full conversations with clients and provide better customer service.
Workiz offers call booking tools that help your office staff efficiently manage phone conversations with customers. Workiz’s call booking tools include:
- Automated greetings
- Call masking
- Call queuing
- Call recording
- Call routing with interactive voice response
- Call transferring and conferencing
Built-in Inventory Management
Workiz includes several features that optimize inventory planning, ordering and management. Workiz allows you to manage stock levels, and track items that have been sold. Also, Workiz offers real-time reports for all parts used and returned.
Jobber does not include built-in inventory management. However, Jobber integrates with Quickbooks Online which offers inventory management capabilities.
Jobber and Workiz are two field service management solutions ideal for small-to-medium service businesses. Features found in both solutions include online booking, scheduling, dispatching, a mobile application, and invoicing.
Determining whether Jobber or Workiz is the best solution for your business will likely come down to your feature preferences and budget:
- If you desire the more affordable solution that includes an online customer portal and unlimited texting, then Jobber is the best choice for you.
- If you are willing to invest in a more robust solution that offers two-way texting, call booking, and built-in inventory management, then we recommend Workiz for your business.