Home service businesses use field service management software to improve the customer experience and optimize field operations. There are a variety of field service management (FSM) solutions available, which makes it difficult to select the best solution for your business.
However, if you're reading this article, then you're on the right path. Housecall Pro and Jobber are two popular field service management solutions used by thousands of businesses each. This guide analyzes the differences between the two vendors, and explores their unique features, to help you choose the best tool for you.
Housecall Pro and Jobber are both popular field service management solutions used by thousands of home service businesses. Both solutions include the core set of features that service businesses need including online booking, quote management, scheduling, a mobile application, and invoicing.
Housecall Pro and Jobber offer similar functionality. The biggest difference between them is their unique nice-to-have features. Housecall Pro includes built-in email & postcard marketing and two-way texting on mobile. Jobber includes an online customer portal and automated quote follow-ups.
When comparing the two, it's best to focus on the unique tools offered by each vendor, and the subscription prices. Here's a quick test to determine which solution is best for you:
- You desire built-in email & postcard marketing
- You want to allow customers to send ACH transfers
- You want a tool to manage two-way text conversations with customers
- You want to offer your clients an online customer portal
- Automated quote follow-ups are a must-have feature
- You want the more affordable solution
Table of Contents
- Comparison Summary
- Housecall Pro & Jobber Price Comparison
- Housecall Pro & Jobber Feature Comparison
- Bottom Line
Housecall Pro & Jobber Price Comparison
Housecall Pro and Jobber are both priced as monthly subscriptions. In general, Jobber is slightly more affordable than Housecall Pro. Both solutions offer a 15-35% discount for the upfront purchase of an annual plan.
Housecall Pro Pricing Details
Housecall Pro pricing ranges from $65 to $229 per month. The company offers a 15% to 30% discount for annual contracts that are paid upfront. Here’s an overview of Housecall Pro’s pricing plans:
Jobber Pricing Details
Jobber pricing ranges from $39 to $249 per month. The company offers a 25% to 35% discount for annual contracts that are paid upfront. Here’s an overview of Jobber’s pricing plans:
Housecall Pro & Jobber Feature Comparison
Housecall Pro and Jobber are both useful solutions that offer similar functionality. Both platforms include the core set of FSM features including online booking, quote management, scheduling, mobile applications, and invoicing.
However, as the table below shows, each platform offers features not found in the other solution. Housecall Pro offers built-in email & postcard marketing and two-way texting on mobile. Jobber offers a Client Hub and automated quote follow-ups.
|Automated Quote Follow-up||No||Yes|
|Email Marketing||Yes||Yes (add-on)|
|Online Customer Portal||No||Yes|
|Recurring Job Scheduling||Yes||Yes|
|Automated Invoice Reminders||Yes||Yes|
Housecall Pro's Unique Features
Housecall Pro offers several features not found in Jobber. It's important to understand the features below to determine if Housecall Pro is ideal for your business.
Housecall Pro offers email and postcard marketing automation which are effective for improving customer retention and soliciting reviews. Housecall Pro allows you to automatically send emails before and after each job. Additionally, you can create ongoing email and postcard marketing campaigns on this platform.
Jobber offers email marketing through their integration with Mailchimp in their most expensive subscription plan. However, this would require an additional subscription to Mailchimp’s service.
Two-way Texting on Mobile App
Housecall Pro and Jobber are both equipped with text messaging capabilities. However, only Housecall Pro allows you to conduct two-way texting conversations with customers through their mobile application.
Jobber's Unique Features
Jobber offers several features not found in Housecall Pro. It's important to understand the features below to determine if Jobber is ideal for your business.
Jobber includes a feature called the Client Hub, an online portal that allows your customers to connect with your business. In the Client Hub, customers can:
- Approve quotes
- Check appointment details
- Pay invoices & deposits
- View receipts
- Request additional work
If your business receives a high volume of recurring work, implementing the Client Hub is an effective way to reduce your administrative burden. The Client Hub acts as a self-serve customer service center where clients can make payments and check appointment details, so they are less likely to contact your office staff.
Automated Quote Follow-ups
Both Jobber and Housecall Pro offer a variety of automation features for online booking, invoicing, and customer retention. However, only Jobber offers automated quote follow-ups.
Automated quote follow-ups is a useful feature that helps increase your quote conversion rate. Jobber tracks the statuses of the quotes you have sent. If a potential client doesn’t respond to a quote in a set amount of time, Jobber will automatically send a follow-up text and email.
Housecall Pro and Jobber are both popular field service management solutions that can help most small-to-medium service businesses automate and optimize key tasks. Both include the core set of features found in most FSM software including online booking, quote management, scheduling, a mobile application, and invoicing.
The key difference between the two solutions are their unique nice-to-have features:
- Housecall Pro offers built-in email & postcard marketing and two-way texting on mobile.
- Jobber includes an online customer portal and automated quote follow-ups.