What is Jobber?
Jobber is a popular field service management (FSM) solution used by over 100,000 service professionals in 43 countries. This solution is used in several different industries including HVAC, cleaning, landscaping, plumbing, and tree care. Jobber helps businesses automate and optimize important tasks with features including online booking, quote management, scheduling, electronic payments, and invoicing.
Table of Contents
- What is Jobber?
- Full Review
- Jobber Pricing & Cost
- Jobber Features
- Industry Specializations
- Jobber Alternatives & Competitors
- Is Jobber Right For You?
Jobber was founded by Forrest Zeisler in 2011. Today, this solution is used by over 100,000 service professionals in 43 countries.
Jobber includes the core set of features that helps service businesses optimize daily tasks and improve customer experience. These features include online booking, quote management, scheduling, a mobile application, and invoicing.
Jobber is a versatile tool that is used by businesses in over 50 industries. Some of Jobber’s industry specializations include HVAC, cleaning, landscaping, plumbing, and tree care.
Overall, Jobber is one of the most popular field service management solutions on the market today. Because Jobber includes several automation features and robust scheduling tools, we recommend this solution to businesses with a high volume of recurring jobs.
Jobber Pricing & Cost
Jobber pricing ranges from $49 to $279 per month. The company offers a 25% to 35% discount for annual contracts that are paid upfront. Here’s an overview of Jobber’s pricing plans:
Below, we'll discuss the key features of Jobber, and how they can streamline your workflow and automate many of your day-to-day tasks. We include screenshots of the product to give you a sense of its design and layout.
When you first log into Jobber, you will be directed to the dashboard. The dashboard provides an overview of your service business. The dashboard is organized into cards that display important information including:
- Outstanding balances
- Past due invoices
- Today’s hours
- Upcoming jobs
Jobber also includes a recommended actions card that highlights urgent items in your account. Items found in this card includes:
- Approved quotes to convert to jobs
- Draft invoices to send
- Jobs ending within 30 days
- Jobs requiring invoicing
- Quotes with changes requested
- Requests ready for review
- Scheduled items overdue
- Unassigned scheduled items
Jobber’s online booking feature is a useful marketing tool that helps you attract and communicate with your customers. The online booking tool allows customers to submit service requests directly through your website or social media channels.
The online booking form will ask customers for important information including their contact details, requested services, and preferred date & time. Booking questions are completely customizable, and you can add questions tailored to your business.
After the customer submits a service request, Jobber will automatically send you an email notification. After you close a lead, you can create a quote or job directly in Jobber. Additionally, you can schedule an on-site assessment if you need to obtain more information.
Jobber helps you quickly create, send, and track quotes, so you can close more leads. Jobber allows you to create company-branded quotes that include important details such as:
- Service line items
- Contract terms
You can send quotes to your clients in Jobber through text or email. The message will include a link to the Client Hub where clients can approve, decline, or request changes. Also, you can receive electronic signatures for approved quotes from clients.
Jobber tracks the status of your quotes, and automatically records when quotes were created, sent, opened, and approved. If a quote status doesn’t change within a set amount of time, Jobber will automatically add a reminder to your task list. If you opt into Jobber’s Grow plan, Jobber will automatically send follow-up text and email messages to your clients.
All quotes that you create are recorded into the database. You can filter quotes by date and status to help you locate quotes that need attention and identify opportunities for follow-up.
Jobber’s Client Hub is an online portal that serves as a useful point of contact between you and your clients. With the Client Hub, clients can:
- Approve quotes
- Check appointment details
- Pay invoices & deposits
- Print receipts
- Request additional work
The Client Hub is customized with your company branding. Clients can access the Client Hub through an email link or a login button you can add to your website.
With Jobber’s customer relationship management software (CRM), you can track and manage your clients. Jobber stores essential information for each client including:
- Billing history
You can attach photos and important files for each client. Also, Jobber is equipped with search and filtering tools that helps organize and locate clients quickly.
Scheduling & Dispatching
Jobber includes several tools that allow office staff to efficiently schedule and dispatch team members. Jobber includes a drag-and-drop calendar where you can schedule work for different days & times, and assign jobs to team members. Here are some items you can include in the calendar:
- Calendar Events
- On-site assessments
Jobber provides filtering tools to help sort through the various items in your calendar. Additionally, you can color code team members or specific tasks to help you organize your calendar.
The calendar supports five different types of views which are particularly helpful when scheduling and dispatching your team. Here are the types of views available in Jobber’s calendar.
- Month and week view: overview of all jobs and employees
- Grid view: side-by-side overview between assigned employees and times
- Map view: visual overview of employee locations and useful for creating efficient routes
- List view: overview of upcoming tasks organized in a list
Jobber includes a progress indicator to help office staff choose eligible team members for a job. At a glance, the progress indicator shows how many jobs a team member completed out of the total assigned to them that day.
Also, Jobber includes a recurring jobs feature that allows you to easily create custom schedules tailored to your clients needs. You can set visit frequencies to weekly, monthly, or annually. Also, Jobber offers the flexibility to create recurring schedules by the day. For example, you can set monthly visits on the 1st and 3rd Friday of every month.
Jobber’s mobile application is the primary tool that field staff use to complete their tasks. Here are a few useful features found in the mobile application:
Schedules and Job Information
The mobile application helps field staff keep track of their upcoming jobs, and easily access information they may need to complete their service. The schedule tab includes a calendar that includes jobs, events, and reminders that are relevant to the team member.
By clicking on a job, the team member will be able to access important job details. In this module, you can view service items, notes, and other pertinent information related to the job. Also, you can also create custom forms & checklists, and attach photos.
Jobber includes a useful timesheet tool that helps team members clock in & out and accelerates payroll processing. Jobber allows employees to manually submit hours using the mobile app. In addition, employees can use Jobber’s timer feature to records start and stop times automatically.
Admins can view employee data, approve time sheets, and confirm payrolls in their Jobber account. Timesheet reports can be downloaded based on custom date ranges, and syncs to QuickBooks Online.
Jobber automatically tracks employee locations through the mobile application. Jobber drops a pin on the in-app map whenever the team member takes certain actions such as clocking in & out, or adding notes & attachments to a job.
GPS tracking is useful for creating efficient work routes, and quickly assigning incoming jobs to the nearest team members. Additionally, GPS tracking helps administrators monitor employee locations and ensure high quality service.
You can purchase FleetSharp’s tracking devices to gain in-depth insight into your employees’ movements. The tracking devices are placed in your vehicles, and records data on speed, direction and fuel levels.
Communication with Office Staff and Clients
Jobber includes a messaging feature that allows field technicians to communicate with office staff and clients. Also, you can send automated text messages to your clients before, during, and after the job.
With Jobber, you can send your clients company-branded invoices electronically. You can customize invoice templates to include important information such as:
- Contact information
- Due dates
- Line items
- Payment options
- Total amount
Jobber supports batch invoicing where you select a group of clients in Jobber, and send multiple invoices simultaneously. Additionally, you can set up automatic invoices to be created and sent per visit, or on time intervals that you set. This is a useful feature for recurring work that requires multiple invoices to be sent to clients.
Jobber includes automated reminders, so you never miss an invoice. Jobber tracks invoices that are pending, sent, paid, and past due. If an action is needed at any of these steps, Jobber will send you a reminder.
Clients can send you payments for invoices and quote deposits electronically through Jobber. Clients can save their credit card information in the client hub, and send payments online.
If clients prefer to pay in person, employees can collect credit card payments through the mobile app payment module or through Jobber’s card reader.
Jobber integrates with Stripe to accept credit card payments. Here is a breakdown of the transaction fees associated with Stripe:
You can set up automatic alerts to notify you whenever a client sends a payment. Also, Jobber automatically sends receipts to clients after payments are confirmed.
To receive payment, you will need to connect your bank account to Jobber. Bank transfers are processed through Plaid, a payment processing service, and your money is deposited directly into your account.
Jobber includes over 20 built-in reports that help visualize data and track your business’s performance. All reports can be exported to an Excel or CSV file. Below are some of the reports you can generate in Jobber.
- Financial reports: projected income, invoices, aged receivables
- Work reports: quotes converted, timesheets, products & services
- Client reports: client re-engagement, client communications
- Expense reports: total expenses
Jobber seamlessly integrates with a variety of third-party software. Here are some of Jobber’s most notable integrations:
Jobber is used by home service businesses in a variety of industries. Here are some of the industries that Jobber specializes in:
- Carpet Cleaning
- Commercial Cleaning
- Electrical Contracting
- Janitorial Services
- Lawn Care
- Locksmith Services
- Pest Control
- Pool & Spa Services
- Window Cleaning
Jobber Alternatives & Competitors
Jobber competes with many other field service management solutions that offer similar functionality. The best choice for you will depend on your budget and feature preferences.
Jobber's top competitors are:
We've analyzed Jobber compared to its top competitors. Read these in-depth analyses that evaluate Jobber's cost, features and ease of use compared to alternatives:
Is Jobber Right For You?
Jobber is a popular field service management solution used by thousands of service businesses worldwide. This solution includes key FSM features including online booking, quote management, scheduling, a mobile application, and invoicing. Jobber is used by businesses in over 50 industries including cleaning, HVAC, landscaping, plumbing, and tree care.
One of Jobber's fortes is its invoice automation and flexible scheduling tools. If your service business receives a high volume of recurring jobs, Jobber is one of the best options on the market today.
If you're interested, you can try Jobber today.