Mailchimp Review, Pricing & Features

Mailchimp Review, Pricing & Features

Mailchimp is one of the most popular marketing automation and email marketing services in the world with over 14 million users.

Pros

  • The platform includes a wide range of marketing tools thare are well-organized and easy to use
  • Using Mailchimp does not require advanced technical expertise
  • Mailchimp includes over 250 built-in integrations to third-party platforms

Cons

  • Paid plans are less affordable than many of its competitors
  • Marketing automation tools are less robust than some competitors
  • Mailchimp does not offer built-in integrations with Shopify

Analyst's Rating

90

What is Mailchimp?

Mailchimp is the one of the most popular marketing automation and email marketing services in the world with over 14 million users. Mailchimp is best for small businesses that prefer an all-in-one platform that supports the key components of online marketing and does not require advanced technical expertise.

Try Mailchimp Today

Table of Contents

Mailchimp Review Summary

Mailchimp was founded by Ben Chestnut and Mark Armstrong in 2001. Mailchimp is the one of the most popular email marketing solutions in the world with more than 14 million users. While the majority of Mailchimp's customers are small businesses, some medium-sized businesses do use its Premium Plan.

One of Mailchimp's primary selling points is its ease of use. Features are well organized and easy to learn, and Mailchimp does not require advanced technical expertise or coding capabilities in order to create professional marketing campaigns. However, Mailchimp’s automation workflows are not as sophisticated as some of its competitors. Additionally, live chat and email support is only included in paid plans, and phone support is not offered at all.

Mailchimp offers a free plan that includes up to 2,000 contacts and 10,000 sends per month. Mailchimp offers three paid plans with starting prices that range from $9.99 to $299 per month depending on your number of contacts.

Mailchimp is best for small businesses that prefer an all-in-one platform that supports the key components of online marketing and does not require advanced technical expertise. Small and medium-sized businesses that require sophisticated automation tools should consider other solutions, like ActiveCampaign, before purchasing Mailchimp. Also, e-commerce businesses that operate on Shopify should consider Klaviyo, which integrates directly with the platform.

Mailchimp Pricing & Cost

Mailchimp pricing starts at $9.99 to $299 per month depending on your plan. Monthly pricing increases depending on your number of contacts. Mailchimp offers one free plan, and three paid plans. Below, we offer a breakdown of Mailchimp’s monthly subscription costs.

Number of ContactsEssentialsStandardPremium
500 contacts$9.99$14.99N/A
1,500 contacts$20.99$51.99N/A
2,500 contacts$30.99$51.99N/A
5,000 contacts$52.99$79.99N/A
10,000 contacts$78.99$105$299
15,000 contacts$135$170$370
20,000 contacts$170$200$420

Mailchimp includes a maximum contact count per plan. Also, Mailchimp limits the number of email lists depending on your subscription plan.

PlanMaximum contact countNumber of email lists
FreeUp to 2,000 contactsUp to 1 list
EssentialsUp to 50,000 contactsUp to 3 list
StandardUp to 100,000 contactsUp to 5 list
PremiumMore than 200,000 contactsUnlimited lists

Email send limits depend on the plan you choose and your number of contacts. Mailchimp charges overages if you exceed email send limits or maximum contact count. Below is an overview of Mailchimp’s email send limits.

PlanEmail send limit
Free10,000 sends per month and 2,000 send daily
Essentials10 times your maximum contact count
Standard12 times your maximum contact count
Premium15 times your maximum contact count

Mailchimp Features

Below, we'll discuss Mailchimp’s key features. We include product screenshots to give you a sense of this solution’s interface and usability.

Dashboard

When you log into Mailchimp, the first thing you will see is the dashboard. The dashboard includes a feed that summarizes your marketing activities. Also, the dashboard shows the number of contacts you have, and a few reports highlighting important key performance indicators.

Data Integration and Storage

You can use Mailchimp to collect and store data about your customers. This data is key to segmentation, personalizing content, and implementing trigger emails. Below, we explore Mailchimp’s data fields and offer an overview of importing customers and data.

Data Fields

Contact information that you collect and store in Mailchimp is organized into data fields. You use these data fields to segment your lists in order to send better targeted communications. You can create custom data fields to collect specific information relevant to your business. Here are some examples of commonly-used data fields.

  • Address
  • Birthdays
  • Email
  • Name
  • Phone Number
  • Website
  • Zip Code

Mailchimp limits data storage in several ways. We list some of the limitations below.

  • You can add a maximum of 30 data fields for each contact in most plans
  • You can add a maximum of 80 data fields for each contact in Mailchimp’s Premium Plan
  • Data fields are limited to 255 bytes
  • Form field labels are limited to 50 bytes

Importing Customers and Data into Mailchimp

You can import data through a variety of ways in Mailchimp. Below, we highlight some of the primary methods of data collection.

Manual EntryCustomer information can be entered manually through copy and paste.
CSV filesYou can upload spreadsheets that contain customer data.
Pre-built integrationsBuilt-in integrations allow Mailchimp to seamlessly share data to and from third-party solutions. Mailchimp integrates with over 250 third-party platforms. We further explore Mailchimp’s integrations later in the review.
APIMailchimp has an open API that allows businesses to create custom integrations. You can use this to move data in and out of Mailchimp and build custom applications that leverage Mailchimp’s functionality.
Signup formsYou can embed signup forms in your website and emails to capture customer data.

Segmentation

Mailchimp’s platform includes segmentation tools that you can use to create segments of customers using the data that’s stored in the system. Using segments is a best practice to increase the relevancy of your emails, and save cost by reducing send volume.

You can define the conditions of each segment to include or exclude portions of your list. Also, you can create complex segments in Mailchimp using any and all logic. Here are some of the segmentation conditions, operators, actions, and parameters found in Mailchimp:

Campaign & Conversations activity: This condition segments contacts based on how subscribers have interacted with your email campaign.

OperatorsAction
  • Opened
  • Did not open
  • Clicked
  • Did not click
  • Was sent
  • Was not sent
  • Has replied
  • Has not replied
  • Any campaigns within the last 7 days, 1 month, or 3 months
  • Any or all of the last 5 campaigns
  • Paused campaigns list
  • Sent campaigns list
  • Scheduled campaigns list
  • Draft campaigns list

Automation activity: This condition segments contacts that have started or completed a certain email automation.

OperatorsAction
  • Started workflow
  • Completed workflow
  • Not started workflow
  • Not completed workflow
  • Choose workflow from list

Date added: This condition segments contacts based on signup or import date.

OperatorsParameterAction
  • Is
  • Is before
  • Is after
  • Is within
  • Is not within
  • The last campaign was sent
  • A specific campaign was sent
  • A specific date
  • The last number of days
  • Choose campaign from list, choose date, or input value

Contact rating: This condition segments contacts by most or least engaged.

OperatorsAction
  • Is
  • Is not
  • Is greater than
  • Is less than
  • Hover and click over star rating

Information changed: This condition segments contacts based on when a profile was last updated.

OperatorsParameterAction
  • Is
  • Is before
  • Is after
  • Is within
  • Is not within
  • The last campaign was sent
  • A specific campaign was sent
  • A specific date
  • Choose campaign from list, or choose date

Location: This condition segments contacts by Mailchimp’s geolocation data

OperatorsParameters
  • Is & is not within
  • Is in & is not in country
  • Is in & is not in US state
  • Is in & is not in city
  • Is in & is not in zip
  • Is within distance of zip
  • Choose distance, country, city, or zip

In Mailchimp, you can create as many segments as you want. However, Mailchimp only allows you to add up to 5 conditions per segment. If you would like to add more segmentation conditions, solutions, like ActiveCampaign, are likely a better fit for you.

Mailchimp Segmentation

Email Builder

Mailchimp includes an email editor that is used to create custom and professional emails. You can design emails from scratch, or choose one of over 90 pre-designed email as starting points. You can drag-and-drop blocks into email templates containing different content types such as text, images, buttons, videos, and promo codes. In the styles tab, you can customize your email’s formatting, colors, and fonts. Mailchimp also includes an HTML editor.

mailchimp email editor

Mailchimp includes a photo editor for basic image editing. Images are stored in your Mailchimp account for free. This is a time-saver, if you plan to use the same image, like a company logo, across multiple emails without manually uploading each time.

mailchimp photo editor

You can preview how emails will appear on desktop and browser. Also, you can send yourself test emails. Unfortunately, you can not test cross-client display compatibility to see how emails appear on different email service providers.

A/B Testing

Mailchimp has an A/B testing tool that you can use to optimize your emails and subject lines. You create multiple versions of your email, and the system automatically sends each version to a portion of your customers. In the table below, we highlight the major components of Mailchimp’s A/B testing.

VariablesEmail content, from name, send time, subject line
Email VariationsUp to 3 versions
Testing Pool Size1% to 100% of list
Testing Length PeriodVirtually unlimited
Winning MetricsClick rate, open rate, total revenue

Mailchimp offers multivariate testing in its Premium Plan. This allows you to test multiple variables across 8 different email variations in a single test. However, Mailchimp does not allow you to A/B test a series of emails in your automation workflows.

mailchimp ab testing dashboard

Marketing Automation

Mailchimp’s Customer Journey feature allows you to create drip campaigns that send a series of automated messages to customers. These campaigns are typically triggered by a specific customer action, and can include branches that target specific sets of customers.

The Customer Journey Map is a visual representation of your automation workflow. Drip campaigns begin with a starting point that adds a contact to a workflow. You can add multiple starting points to a customer journey. Here are some of the starting points included in Mailchimp:

  • Abandons cart
  • Buys a specific product
  • Clicks specific link in email
  • Opens email
  • Recurring date
  • Sign ups
  • Time since last purchase

Once you have selected a starting point, you add actions and rules to different branches in the customer journey, creating a personalized email series for your audience. Here are the actions and rules you can add in Mailchimp.

  • Actions: Send email, add or remove a tag, add or remove from a group
  • Rules: If/else, wait, delay
image of mailchimp automation workflows

Other Features and Marketing Channels

Mailchimp not only provides small businesses with exceptional email marketing, but also includes several useful online marketing tools. Below, we highlight some of Mailchimp’s other features and marketing channels.

  • Landing pages: Mailchimp allows you to create unlimited landing pages for free. Mailchimp includes a landing page builder that functions similarly to the email builder we discussed earlier.
  • Digital ads and social media marketing: You can integrate Mailchimp with Facebook, Google, and Instagram to create targeted ads for your audience. You can also schedule and publish posts across Facebook, Instagram, and Twitter.
  • Postcards: Mailchimp prints, stamps, and mails customizable postcards. Sending postcards costs $0.75 to $0.99 per card within the U.S., and $0.82 to $1.58 per card outside the U.S.

Deliverability

You should choose an email system that gets a high percentage of your emails into recipient inboxes. In the email world, this is known as deliverability.

There are several best practices that email systems should follow to increase your deliverability. Overall, Mailchimp has a strong reputation for deliverability. As you can see below, it follows the best practices.

Deliverability FeaturesOffered by Mailchimp
Deliverability analytics and reportingYes
Deliverability-specific benchmarksYes
Double opt-inYes
Automated contact removal for soft & hard bouncesYes
Dedicated click trackingYes
Email authentication (DKIM & SPF)Yes
Dedicated domainYes
Dedicated IP addressYes
Unsubscribe optionYes

Analytics and Reporting

Mailchimp includes tools that track performance, improve deliverability, and offer actionable insights to grow your business. Mailchimp automatically tracks the following performance data for all of your campaigns. Here are some of the metrics that Mailchimp tracks.

  • Open rate (your average vs. industry average)
  • Click rate (your average vs. industry average)
  • Number of successfully delivered emails
  • Top links clicked within your email
  • Subscribers with the most opens
  • Social media performance (tweets, Facebook likes, etc.)
  • Geographical regions with the most opens

In the Premium Plan, Mailchimp includes comparative reports that help uncover actionable insights to improve audience engagement with your emails. You can combine, aggregate, and compare data across reports. Additionally, you can filter and specify complex segmentation options across your subscriber lists, and share custom reports with other members of your organization.

Integrations

Mailchimp offers over 250 built-in integrations with third-party software. Additionally, Mailchimp offers an open API that allows developers to build customer integrations with the solution. Below, we list some of Mailchimp’s most notable integrations.

  • 3dcart
  • Amazon Marketplace
  • BigCommerce
  • Chargebee
  • Commercev3
  • Magento and Magento 2
  • Mailchimp
  • Mi9
  • OpenCart
  • PrestaShop
  • Salesforce
  • Shopify
  • Spree
  • Volusion
  • WooCommerce
  • Wufoo
  • Zendesk
  • Zoho

Mailchimp Alternatives & Competitors

Mailchimp competes with a variety of email marketing solutions that offer similar functionality. The best choice for you will depend on your budget and feature preferences.

Mailchimp's top competitors are:

Is Mailchimp Right For You?

Mailchimp is one of the most popular email marketing solutions in the world with over 14 million users. While Mailchimp’s core competency is email marketing, the platform includes several useful tools that help small businesses with online marketing. This includes a content library, landing page builder, paid ads campaign manager, and a recommendations engine. Additionally, Mailchimp does not require advanced technical expertise or coding.

Mailchimp is best for small businesses that prefer an all-in-one platform that supports the key components of online marketing and does not require advanced technical expertise. If you are a small to medium-sized business that requires sophisticated automation tools, consider testing ActiveCampaign. If your are an e-commerce businesses that operates on Shopify, you should consider Klaviyo because it integrates directly with the platform.

If you're interested, you can try Mailchimp today.

Lloyd Park

Lloyd Park is a Research Analyst at SoftwarePundit, where he conducts in-depth analyses of software markets and products. Lloyd also has experience managing the development of software platforms and is an expert in content production & media software.

Lloyd is an expert in several software categories including:

  • Dental software
  • Email marketing software
  • Field service management software
  • Legal software
  • Property management software

He can be found on LinkedIn here.