Best Live Chat Software 2021

Best Free Live Chat Software

Searching for the best free live chat software? A list of our top suggestions is below.

Live chat solutions help organizations of all types connect with their website visitors in real time. Some live chat solutions on the market today combine live chat tools with advanced features like chatbots, email campaigns, and on-site pop-ups. These combined chat-and-marketing tools can get expensive, and they might be unnecessarily complex if you’re only searching for basic chat functionality. Many live chat tools have free plans that will let you chat with visitors at no charge. We’ll provide you with these choices below.

All of our recommendations are based on research, product demos with the software companies, and dozens of hours spent hand-testing these live chat solutions. More details regarding our research process can be found on our live chat category page.

Table of Contents

What is Live Chat Software?

Live chat software is a software tool that allows company representatives to converse with website visitors. This happens through an inbox or dashboard on the company side, and through a chat window, called a “widget”, on the visitor’s end. Live chat facilitates customer communication and quick support without the hassle of phone lines or the long delays of email support. Live chat is rapidly becoming a staple website feature for customer support purposes.

While there’s a wide array of live chat software available on the market today, some don’t offer free plans or the free plans are so sparse that they’re only moderately valuable. We’ve reviewed many live chat solutions and put together a list of the four best free live chat tools.

What Features are Found in Free Live Chat Software?

There are a few key features that are found across our top four free live chat options:, Tidio, Gist, and Freshchat. These features are sorted from most to least important.


Top Free Live Chat Software

Here’s a quick overview of our top four free live chat solutions. If you see one that interests you, take a look at our full reviews to determine whether the software will effectively support your organization.

1: is easily one of the best free live chat solutions available. It’s used on over three million websites worldwide and remains free forever, so you won’t be charged for anything unless you add advanced features like screen sharing or branding removal. Features found within include:

  • Unlimited agents
  • Ticketing capabilities
  • Canned responses
  • Robust integrations
  • Reports

One of’s most unique offerings is their chat agents for hire, which start at a low cost of $1 per hour. This is ideal for companies who wish to outsource their live chat management.

The biggest drawback is that has a slightly dated interface that’s less intuitively designed than competitors’ interfaces. However, this drawback does not outweigh the product’s value, which is why it’s our #1 free solution.

2: Tidio

Tidio is a live chat and marketing software that’s used on over 300,000 websites worldwide. Across live chat softwares, it has one of the best free plans due to the variety of features included. This is the only free plan on our list that includes a chatbot.

Notable features in Tidio’s free plan include basic chatbot capabilities, email marketing, basic email templates, and event tracking for emails. The free plan includes three support seats. The biggest drawback is that the reports are not the most detailed or reliable.

3: Gist

Gist is a live chat and marketing software with over 10,000 customers. It has free plans for Support (live chat), Marketing (email campaigns), and the All-In-One plan, which combines Support and Marketing capabilities.

Notable features in Gist’s free plan include unlimited chat history, canned responses, basic email templates, and event tracking for emails. The free plan only includes two support seats, however, which may hinder organizations with a large support team.

4: Freshchat

Freshchat offers a free plan with a whopping 100 seats, which is notable because most free plans only offer one or two seats. It also includes an automatic integration with Freshdesk, the company’s helpdesk solution.

The features included in the free plan are 10,000 monthly unique visitors, live chat capabilities, and conversation labels. Freshchat’s free plan doesn’t include visitor segmentation, which is helpful for grouping specific customers for campaigns.

Check Out These Free Trials

While some live chat solutions offer a free plan, many others also offer free trials of their advanced paid plans. These trials usually range from seven to 30 days and allow you to test a wide range of the platform’s features. Live chat companies that we’ve reviewed, yet that either don’t offer a free plan or have a lackluster free plan, are described below.

  • 14 day free trial
  • No credit card is required
  • Free trial of the Unlimited Plan
Zendesk Chat
  • 14 day free trial
  • Free trial of the Enterprise Plan
  • No credit card required
  • All features available in the trial
  • 14 day free trial
  • No credit card is required
  • Free trial of Standard or Premium Plans
  • Customers can request trial of Enterprise Plan
  • 14 day free trial
  • Free trial includes free trial of ChatBot product
  • Credit card information is not required
  • 14 day free trial
  • Credit card information is required
  • Free trial includes all features
  • 14 day free trial
  • Credit card information is required
  • Free trial of Start or Grow Plans
  • Custom chatbots not included
Pure Chat
  • 30 day free trial
  • No credit card is required
  • Trial of the PRO Plan
  • All features included in the trial
Katelyn Anderson

Katelyn is a Junior Research Analyst at SoftwarePundit, where she conducts in-depth analyses of technology markets & products and writes software-related content. She graduated summa cum laude with degrees in English and Psychology. Her main areas of interest are content creation, user experience, and search engine optimization. You can connect with Katelyn on LinkedIn.

Katelyn is an expert in several software categories including:

  • Accounting software
  • Integration software
  • Live chat software
  • Vacation rental software
  • Video conferencing software

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