Best Live Chat Software 2021

HelpCrunch Competitors & Alternatives

Are you considering HelpCrunch for your live chat purposes? Before committing to HelpCrunch, check out these alternatives to determine the best choice for your organization.

HelpCrunch is one of the best live chat and customer engagement solutions for small businesses. It combines live chat—where website visitors converse with company representatives in real time—with email marketing, website pop-ups, and a hosted knowledge base.

HelpCrunch received a SoftwarePundit Analyst rating of 93. It received this strong rating because it delivers significant value for its price, was easy to install and navigate, and offers more advanced analytics than some of its competitors.

While HelpCrunch is a very strong product, there are many excellent alternatives in the live chat market. HelpCrunch doesn’t offer a free plan, which many competitors do, and most direct competitors also have slightly more advanced features like chatbots or A/B testing.

This article will offer one-to-one comparisons between HelpCrunch and its main competitors, which are:

  • Gist
  • Crisp
  • Intercom
  • Tidio
  • Drift

If you’d like to read an in-depth analysis of HelpCrunch before learning about its main competitors, check out our full HelpCrunch review. To learn more about our research and reviews, read about our unbiased review process.

Table of Contents

HelpCrunch Features

The main HelpCrunch features are live chat, email marketing, website pop-ups, and a knowledge base. While HelpCrunch lacks a chatbot feature, which many of its top competitors have, the automated messages and knowledge base can achieve a less sophisticated self-help option for your customers during non-business hours.

The table below provides an overview of HelpCrunch’s features.

FeatureDescription
Live ChatWith HelpCrunch’s live chat feature, you can send files, knowledge base articles, or canned responses to website visitors. With the Premium Plan, you can also have up to five separate widgets, which is helpful if you need to have separate inboxes.
Email MarketingWith HelpCrunch, your outbound email messages can be created with rules, which will allow you to target certain segments of customers. Each message will have comprehensive metrics to allow you to understand message performance.
Automated MessagesAutomated messages are a great way to engage with customers and catch their attention. Automated messages can be scheduled to appear when a customer has lingered on a page for a while, when they’ve abandoned their cart, and more.
Knowledge BaseA hosted knowledge base provides customers with a self-help option while your team is offline. You can write answers to frequently asked questions, create guides about how to use your product, or list your contact information with the knowledge base. This can also be directly integrated into the chat widget so that customers can open the widget and take themselves directly to the knowledge base.
Website Pop-UpsHelpCrunch’s website pop-ups are highly customizable, as customers can alter the position on the screen, display rules, animation rules, and apply custom CSS code. This feature isn’t found in every competitor, so it’s noteworthy that HelpCrunch has the pop-ups.
AnalyticsAnalytics regarding message performance, email marketing performance, knowledge base engagement, and general chat ratings are included with HelpCrunch. Compared with competitors, the reporting section is fairly average.

HelpCrunch Competitor Overview: Features

The chart below outlines the features offered by HelpCrunch, Gist, Crisp, Intercom, Tidio, and Drift. You’ll notice that HelpCrunch competitors offer chatbots, which HelpCrunch does not. Intercom and Drift are the most advanced, so those tools will provide your team with the most functionality.

HelpCrunch Competitors Feature Chart

HelpCrunch Competitor Overview: Pricing

HelpCrunch pricing ranges from $15 per agent per month to $49 per agent per month. One downside to HelpCrunch is that there’s no basic free plan, which many competitors offer. However, for the functionality and ease of use, we found that HelpCrunch is well worth the price.

For the top HelpCrunch competitors, we’ll provide a breakdown of plans and the estimated monthly cost per plan.

CompanyPricing Details
Gist
  • Free Plan: Free for basic features
  • Professional Plan: $19 to $48 per month
  • Premium Plan: $29 to $128 per month
Crisp
  • Free Plan: Free for basic features
  • Pro Plan: $25 per month for four agents
  • Unlimited Plan: $95 per month
Intercom
  • Start Plan: $59 per month for one seat
  • Grow Plan: $119 per month for five seats
  • Add-Ons: Contact Intercom for more information
Tidio
  • Free Plan: Free for basic features
  • Chatbot Add-On: Starts at $18 per month
  • Communicator Add-On: Starts at $18 per month
  • Email Marketing Add-On: Starts at $10 per month
Drift
  • Free Plan: Basic live chat
  • Premium Plan: Custom pricing; roughly $600 for 10 seats
  • Advanced Plan: Custom pricing
  • Enterprise Plan: Custom pricing

Top HelpCrunch Competitors

Below are one-to-one comparisons between HelpCrunch and its top alternatives. We’ve researched and hand-tested these tools ourselves and our comparisons are based on that firsthand research.

#1: Gist

Gist and HelpCrunch are quite similar, though Gist offers a chatbot product. Gist also has a free plan, which is more robust than other competitors’ free plans. Overall, we recommend both solutions for those looking to combine support with marketing.

You'll prefer HelpCrunch if:

  • You can pay per user
  • You don’t mind a more outdated interface
  • You need quick support replies
You'll prefer Gist if:

  • You need to use chatbots
  • You’d like a live view of your site visitors
  • You’d like to make use of the free plan
Gist
Rating: 88
Starting Price: $29 per month

Gist is a customer messaging software with over 10,000 customers. Its notable features include event tracking and cross-channel campaigns. It is ideal for anyone looking for an affordable mid-tier customer messaging solution.

Pros:
  • Free plans are more robust than competitors' free plans
  • Advanced cross-channel messaging capabilities
  • Buildable forms and popups to capture and convert leads
Cons:
  • Chat history feature is not designed practically
  • Customer support wait times can be long
  • Limited integrations list

#2: Crisp

Crisp is very similar to HelpCrunch, offering live chat, email marketing, chatbots, and a knowledge base. There are also a few unique features with Crisp, called MagicMap and MagicBrowse, which allow you to view visitors’ locations and view their actions on your website. For $95 for unlimited access and unlimited seats, Crisp is a great value. Overall, HelpCrunch is more streamlined and more reliable.

You'll prefer HelpCrunch if:

  • You want a more reliable product
  • You’d like to use website pop-ups
  • You have a team of fewer than five people
You'll prefer Crisp if:

  • You’d like a chatbot feature
  • You don’t mind a more fickle product
  • You want unlimited users for $95
Crisp
Rating: 88
Starting Price: $25 per month

Crisp is a live chat and email marketing software with over 200,000 customers. Its notable features include chatbots, which are very intuitive to build, and unlimited seats in the most advanced plan. Crisp is a reliable software at a relatively low price, especially for for startups and small businesses.

Pros:
  • Prompt and reliable mobile application notifications
  • Chatbots are more intuitive to configure than competitors' bots
  • Good value for the price, particularly with the Unlimited plan
Cons:
  • MagicBrowse tool requires a strong Internet connection to function properly
  • Agent-specific reports must be custom-built with API
  • Email editor is slightly more complicated than in competitors' tools

#3: Intercom

Intercom is a highly advanced marketing and messaging tool that's more technically robust than HelpCrunch and is accordingly more difficult to learn to use. There are unique features like product tours and A/B testing, which HelpCrunch doesn’t have. However, for strictly live chat, HelpCrunch is the better choice as it’s more straightforward. Choose Intercom only if you’re technically savvy or have lofty goals for cross-channel messaging and data tracking.

You'll prefer HelpCrunch if:

  • You want a cheaper tool
  • Your main goal is to provide support
  • You prefer a tool that’s easy to navigate
You'll prefer Intercom if:

  • You can afford to pay a high price
  • You’re technically savvy
  • You want A/B testing and product tours
Intercom
Rating: 93
Starting Price: $39 per month

Intercom is a customer messaging software with over 30,000 customers. It offers features like cross-channel messaging, A/B testing, and chatbots. Intercom is ideal for large and technology-forward companies looking to improve customer engagement.

Pros:
  • Powerful for cross-channel messaging and data tracking
  • Unique marketing features like product tours and A/B testing
  • Ability to create custom-built apps for Intercom Messenger using API
Cons:
  • Missing some basic live chat features like message sneak peek
  • One of the most expensive solutions on the market
  • Lacking in customer support availability

#4: Tidio

Tidio is much like HelpCrunch, though with chatbot features. While testing Tidio, we found the interface to be easy to work with and the chatbots simple to configure, though message notifications were unreliable. HelpCrunch is a more reliable tool that’s better for those who want to be immediately notified when website visitors need assistance.

You'll prefer HelpCrunch if:

  • You want reliable message notifications
  • You don’t need a chatbot
  • You’d like up to five chat widgets
You'll prefer Tidio if:

  • You want to utilize chatbots
  • You don’t mind an outdated interface
  • You want to pay by the features you use
Tidio
Rating: 85
Starting Price: $18 per month

Tidio is a live chat and email marketing software that’s used by over 300,000 websites. It offers features like chatbots and email marketing templates. Given its ease of use, Tidio is ideal for those searching for a hassle-free live chat solution.

Pros:
  • Advanced and varied chatbot workflows that are still easy to build
  • Interface is user-friendly
  • Flexible pricing options give customers the chance to pay for only the features they want
Cons:
  • Chat notifications can be unreliable, so you may not always get notified when you have a message
  • Included reports are fairly basic
  • Somewhat limited integrations list, especially compared with competitors

#5: Drift

Drift is a highly advanced software with powerful segmentation capabilities. It’s ideal for sales-focused teams because the segmentation capabilities enable rich targeting for marketing campaigns. It’s very expensive and therefore is likely cost-prohibitive for small companies. HelpCrunch is better suited for smaller companies who are looking to perform less complex targeting actions.

You'll prefer HelpCrunch if:

  • You’re a smaller support team
  • You prefer a tool that’s easy to use
  • You don’t need advanced segmentation tools
You'll prefer Drift if:

  • You’re focused on sales
  • You need something particularly advanced
  • You have the budget to pay at least $600 per month
Drift
Rating: 90
Starting Price: $50 per agent per month

Drift is a powerful messaging and marketing software with over 50,000 customers. With features like live chat, chatbots, and messaging campaigns, it is a great solution for sales and marketing teams.

Pros:
  • Very powerful segmentation capabilities for marketing and sales teams
  • Segmentation enables rich targeting for one-off and drip marketing campaigns
  • Integrates with key sales and marketing solutions like Marketo and Salesforce
Cons:
  • Steep learning curve due to product's complexity
  • Chat inbox is not always accurate with information
  • Lack of pricing transparency

Bottom Line

HelpCrunch is a reliable live chat tool for small businesses that combines live chat with email marketing, website pop-ups, and more. We broadly recommend it for most small businesses.

While HelpCrunch is a dependable product, there are more affordable alternatives, which often also provide a free plan, for companies on a budget. If you want unlimited agents to be able to use the tool, we recommend Crisp’s $95 Unlimited Plan. If you’d like a chatbot feature, we recommend using Tidio and purchasing the Chatbot Add-On because their chatbots were one of the most user-friendly that we tested.

If you’re interested in signing up with HelpCrunch, click here.

Katelyn Anderson

Katelyn is a Junior Research Analyst at SoftwarePundit, where she conducts in-depth analyses of technology markets & products and writes software-related content. She graduated summa cum laude with degrees in English and Psychology. Her main areas of interest are content creation, user experience, and search engine optimization. You can connect with Katelyn on LinkedIn.

Katelyn is an expert in several software categories including:

  • Accounting software
  • Live chat software
  • Vacation rental software

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