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Telehealth by SimplePractice Overview

Trying to decide if Telehealth by SimplePractice is the best solution for you? Our experts analyzed the SimplePractice product to answer your questions and gathered resources to help you get started.

Telehealth is used by numerous types of health and wellness professionals to reach a broader range of clients, eliminate overhead, and increase privacy & safety. Telehealth allows you to use audio and video to meet with your clients using any internet-connected computer device.

With over 60,000 customers, SimplePractice is one of the most popular EHR platforms for private practice owners. This deep-dive into Telehealth by SimplePractice analyzes its pricing, product features, client experience, and how SimplePractice stacks up compared to alternatives. We also share useful resources for getting started with SimplePractice and its Telehealth feature.

For a complete overview of SimplePractice, read SoftwarePundit's SimplePractice review.

Telehealth by SimplePractice Summary
Cost
  • For a single clinician, Telehealth by SimplePractice costs $10 per month in addition to the monthly subscription price of $59.
  • $49 per month for each additional clinician ($39 subscription + $10 for telehealth).
Features
  • Telehealth by SimplePractice includes all the basic telehealth features you need, and is fully integrated into SimplePractice's practice management platform.
  • The only drawback of the product is its lack of support for group sessions. However, this feature is under development.
The Client Experience
  • SimplePractice offers a seamless experience that includes appointment reminders, no need for clients to download software or log in, and an optional mobile application.
SimplePractice vs. Alternatives
  • Telehealth by SimplePractice is an effective and reasonably priced product.
  • The single subscription provides access to telehealth and SimplePractice's robust practice management system.
  • If you don't need a full practice management system, you should also evaluate telemedicine pure plays like Doxy.me.
How to Get Started
  • SimplePractice offers a free 30-day trial that includes Telehealth.
  • Your account can be set up in less than five minutes.
  • The company also offers several helpful resources for getting onboarded with telehealth.

Table of Contents

Telehealth by SimplePractice Cost

Telehealth by SimplePractice costs $10 per clinician per month in addition to the general SimplePractice subscription price. The general SimplePractice subscription costs $59 per month for a single clinician, and $39 per month for each additional clinician.

Number of CliniciansTelehealth by SimplePractice Cost
1 Clinician$69 per month
2 Clinicians$118 per month
5 Clinicians$265 per month
10 Clinicians$510 per month

The cost above includes an unlimited number of telehealth sessions for any duration of time, and there's no limit on the number of clients you can see each month.

Telehealth by SimplePractice Features

Telehealth by SimplePractice includes the major features found in most telehealth solutions. In addition, the product benefits from its direct integration with SimplePractice's practice management system. This means telehealth will work seamlessly with your practice's scheduling, patient communication, documentation, and billing.

Scheduling & Starting Appointments

Telehealth appointments can be scheduled by you or requested by your patients. All appointments will be listed on your practice's calendar once they are created.

Creating a SimplePractice telehealth appointment

To start a telehealth appointment, click the appointment on the calendar. You will see a button that says "Start video session." Clicking this button launches the video appointment in a new window.

SimplePractice telehealth starting screen

Telehealth Consent Forms

SimplePractice comes with a default telehealth consent form that is included in the client intake process. SimplePractice allows you to customize the consent form for your practice and upload it to your client portal, or you can create your own consent form through their Template Library.

SimplePractice telehealth consent form

Appointment Reminders

As previously mentioned, your telehealth appointments are integrated into SimplePractice's practice management platform. As a result, your clients will receive free voicemail, email and/or text messages that remind them about the appointment.

As you can see below, these reminders can be adjusted to send between 24 and 72 hours prior to the appointment. The client will receive an additional text and email reminder 10 minutes before the session is scheduled to begin.

SimplePractice telehealth appointment reminder

You can customize your reminder emails to answer client FAQs and share best practices. A few helpful best practices that you can share with clients are:

  • Use a private, quiet room with a strong internet connection
  • Wear headphones, if possible
  • Join the appointment 10 minutes early to work through technical issues and test your internet connection speed
  • Close other applications during the session

Video Appointments

Video appointments are launched from the SimplePractice calendar and can be done through the web application or in the Telehealth by SimplePractice mobile application. You can select the proper audio and video inputs prior to starting your session. Neither you nor your clients have to download additional software or log into an account to join appointments.

The video appointment interface looks similar to other video conferencing tools. If you are joining the call from your desktop, you can use the screen share feature to discuss worksheets and watch videos.

SimplePractice telehealth session

Billing

As previously mentioned, Telehealth by SimplePractice is seamlessly integrated with the features of the practice management system. As a result, you can e-file claims, track claim status, and view integrated payment reports (ERAs) for your telehealth sessions.

SimplePractice does recommend checking with individual insurance payers to determine if telehealth services are covered and which billing codes to use. The SimplePractice platform also accepts credit card payments.

HIPAA Compliance

Telehealth by SimplePractice is fully HIPAA compliant. The company has a Business Associate Agreement (BAA) that is signed when you register your account.

SimplePractice telehealth BAA

Telehealth by SimplePractice Mobile App

SimplePractice also offers a mobile application, Telehealth by SimplePractice, that you and your clients can use to join video appointments. The application is available for iOS and Android devices.

The application has over 400 ratings in the App Store with an overall score of 4.1 out of 5 stars, and is a Top 5 Medical App in US (iPhone) and Top 3 Medical App in US (iPad).

SimplePractice Mobile App

Telehealth by SimplePractice Compared to Alternatives

Telehealth by SimplePractice competes with other telehealth products offered by practice management systems, as well as telemedicine pure plays. These tools range in price from around $40 per month to hundreds of dollars per month for larger organizations.

If you are a health and wellness professional looking for a practice management system that includes telehealth, SimplePractice is the best option. TheraNest is another popular practice management system for behavioral health providers that includes telehealth functionality.

If you are only interested in a telehealth application, then you should consider SimplePractice alongside tools like Doxy.me and Zoom. While these tools do not offer the benefits of practice management system integration, they do have valuable features not found in Telehealth by SimplePractice. Examples of these features include more robust patient waiting rooms, support for group sessions, and the ability to chat with clients inside video appointments.

For a full overview of telemedicine software options, read our list of the best HIPAA compliant video conferencing software.

Resources for Getting Started with Telehealth by SimplePractice

SimplePractice has created the resources below to help you get started with Telehealth by SimplePractice. These resources cover topics, including telehealth best practices, FAQs about using SimplePractice, and how to bill insurance companies for telehealth.

Telehealth Resources from SimplePractice

SimplePractice created several resources to support its customers' telehealth efforts. Here's a list of the most helpful resources:

Bruce Hogan

Bruce Hogan is Co-founder & CEO of SoftwarePundit, a technology research firm that provides advice, information, and tools to help businesses thrive. Bruce has experience investing at multi-billion dollar private equity firms, leading teams at venture-backed Internet companies, and launching new businesses.

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