Doxy.me Review: The Simple, Free and Secure Telemedicine Solution

Doxy.me Review: The Simple, Free and Secure Telemedicine Solution

Doxy.me provides a HIPAA and HITECH compliant platform that streamlines the delivery of telemedicine for over 40,000 providers. We recommend it for therapists looking to expand into telemedicine who cannot do this through their current practice management systems.

Pros

  • Seamless experience for both the patient and the provider
  • Abiilty to accept payments and exchange documents
  • Offer completely free, fully functional unlimited plan

Cons

  • Will be another tool that you need to maintain outside your core practice management system
  • Can only accept credit cards through the system

Editor's Rating

5.0/5.0

Doxy.me Cost

Doxy.me offers three plans:

  • Free: $0
  • Professional: $35/month for individuals
  • Clinic: $50/month per provider up to 5 providers, bulk discounts thereafter

Cancellation: You can cancel at any time.

Special offer for SoftwarePundit readers: use coupon code "SoftwarePundit" through our referral link to receive 20% off of your Doxy.me subscription for 6 months.

Table of Contents

Full Review: Doxy.me the Simple, Free, and Secure Telemedicine Solution

Doxy.me provides a HIPAA and HITECH compliant platform that streamlines the delivery of telemedicine for over 40,000 providers. The company was founded in 2013 to make telemedicine cheaper and simpler. They believe that everyone should have access to telemedicine regardless of cost. The team of 13 people is headquartered in Rochester, NY and is actively hiring.

Doxy.me differentiates from the competition through a focus on reducing cost and complexity. They offer a fully functional free version of the software that is HIPAA compliant and can be used for unlimited sessions. The individual and group packages are cheaper than most alternatives. In terms of simplicity, all that patients need to start a session is a web link to access the doctor's Doxy.me room. There are no software downloads, and patients don't need to create an account. Here's a flyer created by Doxy.me that outlines how to check in for a visit:

doxyme how to check in for a visit

Providers can get started by creating your online room and adding a credit card. That's it! Here's a look at the main Doxy.me provider dashboard, from which is it easy to invite a patient to a session, edit personal & billing information, create a BAA, add extensions, and create an embedable widget for your website. You can invite patients to a session via email, text, a website badge, or a calendar invite. You can integrate with your EHR simply by embedding your room URL into your appointment invites.

doxyme dashboard

Overall, Doxy.me is a highly recommended platform for any therapist who wants to do telemedicine and does not have a practice management system that provides the capability. If you are using a practice management system like SimplePractice or TheraNest, you may not need Doxy.me.

Key Features

Below, we'll discuss some of the key features of Doxy.me for each plan type. We have also included images to give you a sense of the look and feel of the platform.

Call Features

Free Plan

The free plan comes with unlimited sessions, minutes, and a personalized room URL. In addition, you have access to the company's iOS and Andoid apps. While you can use video in this package, it is low definition. This is a good option if you are just getting started with telemedicine and are not sure if a monthly cost is worth the investment.

Professional and Clinic Plans

The professional and clinic plans include all the features of the free plan plus:

  • Standard definition video
  • High definition video
  • Audio only calls

In our testing, the high quality video was a significant boost over what's offered in the free version. We believe that the high quality video and option to do audio-only calls are important contributors to the patient experience. If you have an existing business, we believe these features are worth the cost.

Workflow Features

Free Plan

The free plan comes with all the basic features you need to operate telemedicine:

  • Waiting room
  • Patient queue
  • Text chat
  • Meeting history
  • Browser notifications

Professional and Clinic Plans

The professional and clinic plans include all the features of the free plan plus:

  • A room passcode
  • The ability to edit the waiting room
  • Text & email notifications

Extensions

Free Plan

The free plan does not offer any extensions.

Professional and Clinic Plans

These plans come with several very useful features. They are:

  • Photo capture
  • 3-way calling
  • Screenshare
  • File transfer
  • Payments
  • Teleconsent (coming soon)

The ability to transfer files and accept payments are critical features for those using Doxy.me for business purposes. Payments are provided through an integration with Stripe. Patients can enter their credit card information and accept the charge while in your waiting room or during a call. Stripe charges 2.9% and 30 cents per transaction.

Security

Free Plan

All Doxy.me plans are HIPAA/PIPEDA/PHIPA compliant, end-to-end encrypted, store no patient data and have a signed BAA. The company also offers free breach insurance.

Professional and Clinic Plans

In addition, the Professional plan is GDPR compliant and comes with more advanced 256-bit encryption. This is a must-have if you have patients in the EU or Canada. The Clinic Plan allows you to create a custom BAA and go through a custom security review.

Is Doxy.me right for you?

We believe that Doxy.me is a fantastic option for therapists looking to expand into telemedicine who cannot do this through their current practice management systems. The tool is extremely simple to set up, and provides a seamless experience for both the patient and the provider. With telemedicine in your toolkit, you will be able to reach new patients in different geographies and provide a more convenient option to your current patients. To try Doxy.me for free, visit them here.

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