Doxy.me Review, Pricing & Features: The Simple, Free and Secure Telemedicine Solution
What is Doxy.me?
Doxy.me is a HIPAA compliant software platform that streamlines the delivery of telemedicine for over 200,000 providers. Health and wellness professionals can use the software to create a virtual waiting room, schedule patient appointments, text and email patients, conduct telemedicine sessions, and process payments. The Doxy.me product is simple, yet powerful and can be tested using the company's free plan.
Doxy.me Pricing & Cost
Doxy.me offers three plans at the prices below, and you can cancel your plan at any time:
- Free: $0.
- Professional: $35 per month for a single provider with a monthly contract, or $29 per month with an annual contract.
- Clinic: $50 per month per provider for the first 5 providers, with a bulk discount for each additional provider. Annual contracts are $42/month per provider.
Doxy.me Coupon Code
SoftwarePundit has partnered with Doxy.me on a coupon code that gets new customers 20% off of their subscriptions for the first six months. Use the coupon code "SoftwarePundit" to receive 20% off of your Doxy.me subscription for 6 months.
Table of Contents
- What is Doxy.me?
- Full Review
- Doxy.me Pricing & Cost
- Doxy.me Features
- Is Doxy.me HIPAA Compliant?
- Is Doxy.me Right For You?
Full Review: Doxy.me the Simple, Free, and Secure Telemedicine Solution
Doxy.me provides a HIPAA and HITECH compliant platform that streamlines the delivery of telemedicine for over 60,000 providers. The company was founded in 2013 to make telemedicine cheaper and simpler. They believe that everyone should have access to telemedicine regardless of cost. The team of 13 people is headquartered in Rochester, NY and is actively hiring.
Doxy.me differentiates from the competition through a focus on reducing cost and complexity. They offer a fully functional free version of the software that is HIPAA compliant and can be used for unlimited sessions. The individual and group packages are cheaper than most alternatives. In terms of simplicity, all that patients need to start a session is a web link to access the doctor's Doxy.me room. There are no software downloads, and patients don't need to create an account. Here's a flyer created by Doxy.me that outlines how to check in for a visit:
Providers can get started by creating your online room and adding a credit card. That's it! Here's a look at the main Doxy.me provider dashboard, from which is it easy to invite a patient to a session, edit personal & billing information, create a BAA, add extensions, and create an embedable widget for your website. You can invite patients to a session via email, text, a website badge, or a calendar invite. You can integrate with your EHR simply by embedding your room URL into your appointment invites.
Overall, Doxy.me is a highly recommended platform for any therapist who wants to do telemedicine and does not have a practice management system that provides the capability. If you are using a practice management system like SimplePractice or TheraNest, you may not need Doxy.me.
Doxy.me Features
Below, we'll discuss some of the key features of Doxy.me for each plan type. Overall, the Free Plan is very effective, but lacks many features that providers who use the software professionally would likely desire.
Call Features
Free Plan
The free plan comes with unlimited sessions, minutes, and a personalized room URL. In addition, you have access to the company's iOS and Andoid apps. While you can use video in this package, it is low definition. This is a good option if you are just getting started with telemedicine and are not sure if a monthly cost is worth the investment.
Professional and Clinic Plans
The professional and clinic plans include all the features of the free plan plus:
- Standard definition video
- High definition video
- Audio only calls
In our testing, the high quality video was a significant boost over what's offered in the free version. We believe that the high quality video and option to do audio-only calls are important contributors to the patient experience. If you have an existing business, we believe these features are worth the cost.
Workflow Features
Free Plan
The free plan comes with all the basic features you need to operate telemedicine:
- Waiting room
- Patient queue
- Text chat
- Meeting history
- Browser notifications
Professional and Clinic Plans
The professional and clinic plans include all the features of the free plan plus:
- A room passcode
- The ability to edit the waiting room
- Text & email notifications
Extensions
Free Plan
The free plan does not offer any extensions.
Professional and Clinic Plans
These plans come with several very useful features. They are:
- Photo capture
- 3-way calling
- Screenshare
- File transfer
- Payments
- Teleconsent (coming soon)
The ability to transfer files and accept payments are critical features for those using Doxy.me for business purposes. Payments are provided through an integration with Stripe. Patients can enter their credit card information and accept the charge while in your waiting room or during a call. Stripe charges 2.9% and 30 cents per transaction.
Security
Free Plan
All Doxy.me plans are HIPAA/PIPEDA/PHIPA compliant, end-to-end encrypted, store no patient data and have a signed BAA. The company also offers free breach insurance.
Professional and Clinic Plans
In addition, the Professional plan is GDPR compliant and comes with more advanced 256-bit encryption. This is a must-have if you have patients in the EU or Canada. The Clinic Plan allows you to create a custom BAA and go through a custom security review.
Is Doxy.me HIPAA Compliant?
Yes, Doxy.me is designed to be HIPAA compliant. Here are some of the steps Doxy.me has taken to comply with HIPAA regulations:
- Does not permanently store Protected Health Information
- Operates according to the Privacy and Security Rules
- Conducts risk analysis and management
- Has disaster preparation plans in place
- Partakes in ongoing training for all required staff
- Has a Privacy and Security officer
- Signs a Business Associates Agreement
Is Doxy.me Right For You?
We believe that Doxy.me is a fantastic option for therapists looking to expand into telemedicine who cannot do this through their current practice management systems. The tool is extremely simple to set up, and provides a seamless experience for both the patient and the provider. With telemedicine in your toolkit, you will be able to reach new patients in different geographies and provide a more convenient option to your current patients.