Once you've decided that patient communication software is a worthwhile investment for your dental practice, you'll want to compare some of the top options on the market. We've highlighted some of the most popular dental patient communication systems, and created a table to summarize some of the important differences between the different systems. Some systems are developed specifically for dentistry, and some are also used by other industries. However, all of them are from reputable vendors, and are widely used by dental practices.
Lighthouse 360 Pricing: $329/month, $299 set-up fee, free demo.
Practice Management Integrations: Virtually every major dental practice management system is supported.
Unique Features: Designed specifically for the dental industry. (Lighthouse also offers a product for field services, but this is separate from its flagship dental product.) No contract, whereas other competitors like Demandforce and Solutionreach have year+ long contracts. Syncs with practice management software every 10 minutes. Can customize messaging schedule, so that you can send multiple messages (with varying content) for an appointment until a patient confirms, in case the patient forgets to respond to previous messages. Read our in-depth Lighthouse 360 review
Weave Pricing: $399/month, $750 set-up fee, free demo.
Unique Features: Weave is a unique patient communication system that is known best for its ability to integrate its VOIP phone system with your dental practice management software. As a result of this powerful integration, your front desk staff can become more productive on the phone, and immediately pull up all relevant patient information through the system whenever a patient calls in. This saves your staff time, but it can also result in an impressive patient experience. This is all in addition to offering the capabilities that you can find in other patient communication systems. Read our in-depth Weave review
RevenueWell Pricing: $299/month, no set-up fee, no long-term contract. Receive 30 days free when you sign up for a free demo through our referral link..
Unique Features: No long-term contract. Designed specifically for dentistry. Capable of identifying unscheduled procedures from treatment plan, and sending follow-up emails to schedule treatments. Provides an online patient portal through Patient Connect 365. Read our in-depth RevenueWell review
Solutionreach Pricing: $379/month, $399 set-up fee (typically negotiated/waived), free demo. Long-term (year+) contract. Special offer for SoftwarePundit readers: Receive a $50 Amazon Gift Card when you sign up for a free demo through our referral link by Feb 22, and a $250 Visa Gift Card when you become a Solutionreach user.
Unique Features: Can customize phone calls using your own voice, as opposed to using a generic voice that comes with the system. Users find that this adds a personal touch to the phone calls, and makes it more likely that patients will listen to the call. Offers powerful add-on modules, such as Conversations (2-way messaging), and LimeLight (online appointment scheduling) for additional fees. Read our in-depth SolutionReach review
Demandforce Pricing: $299/month, $299 setup fee (often waived). Requires long-term (year+) contract.
Practice Management Software Integrations: Most major practice management systems.
Unique Features: Very popular system across multiple industries, with over 30,000 businesses using it. "Fast Sync Technology" enables the system to sync with your PMS as often as every 5 minutes.
OperaDDS Pricing: $299/month for the full communications system. No set-up fee or long-term contracts.
Practice Management Software Integrations: Integrates with Dentrix, Eaglesoft, and Open Dental, but only need integration for Recare module (recall capabilities). Intra-office communication modules don't require PMS integrations.
Unique Features: All-in-one communication system -- includes patient communications / recare, as well as intra-office communication capabilities. None of the other systems listed include both patient communications as well as intra-office communication capabilities.
PracticeMojo Pricing: $249/month, no set-up fee, no long-term contracts.
Unique Features: Designed specifically for the dental industry. About 15% cheaper than other systems, with similar functionality.
Here's a side-by-side comparison of each of the systems we discussed.
|Set-up Fee||$299||$299, often waived||$399, often waived||$0||$0||$0|
|Owned by||Yodle (Web.com)||Intuit||Private||Private||Private||Private|
|Patient Reviews||YES, rateabiz.com||YES, Demandforce Local||YES, Solutionreach site||YES, PracticeMojo site||YES, Patient Connect 365||NO (being developed)|
|Sync Frequency||10 minutes||As often as every 5 minutes||Configurable, 3x/day recommended||Hourly||?||?|
|Industries||Dental (field work as well, but separate product)||Dental, medical, spa & salon, automotive, veterinary||Dental, medical, spa & salon||Dental||Dental||Dental|
|Users||11,000+ Dental Clients||30,000 + Businesses (all industries)||100,000+ Healthcare Professionals||?||Thousands||3,500+ Dentists|
|Postcards||YES||YES, $.79/card||NO||100/month free, $.54/card afterwards||YES||YES|
|Family Messages (1 message per family)||YES||YES, for emails but not texts||YES||YES||YES||?|
|Email Reminder / Newsletters||YES||YES||YES||YES||YES||YES|
|PMS Integrations||Most major PMS, full list here.||Most major PMS, full list here.||?||Dentrix, EasyDental, Eaglesoft, Open Dental, Softdent, PracticeWorks||Open Dental, Eaglesoft, Dentrix, PracticeWorks||Open Dental, Dentrix, Eaglesoft|