Denticon is the most popular independent cloud-based practice management system. Planet DDS, the company that built the Denticon product, also offers services to its customers. A deep dive of virtual services is below. Check out our in-depth Denticon review for full analysis of this software.
What is Virtual Business Services?
Virtual Business Services (VBS) provides access to dental professionals who can assist your practice with a variety of outsourced business services. VBS agents are experts in Denticon, so you can trust that they will accurately and efficiently handle tedious tasks your staff performs daily.
|Who is it Best For?|
Table of Contents
- What is Virtual Business Services?
- Key Services
- How Does VBS Benefit Your Practice?
- Is Planet DDS Virtual Business Services Right For You?
Here are a few services that Planet DDS’ Virtual Business Services will take care of, so you can focus on more important tasks to help your business thrive.
Eligibility & Insurance Verifications
Verifying insurance is a daily task that involves time-consuming phone calls with carriers. VBS agents lift this burden from you and your staff. They confirm incoming patient eligibility by verifying coverage, and enter the information directly into Denticon. Additionally, agents can enter and attach insurance plans. While VBS agents deal with insurance verification, you can focus on patient facing tasks like explaining treatment plans and helping patients with payment options.
Fee Schedule Entry
VBS agents can enter individual fee schedules into Denticon, and assign the fee schedules accordingly. Also, VBS agents can audit fee schedules that aren’t calculating correctly. They will detect issues that your staff may have missed, like increased carrier fees or improper data entry, and update the information for you.
Processing insurance claims is a time sink. It takes an experienced staff to accurately process claims quickly. Additionally, when claims are denied, you have to investigate why you didn’t get paid, and then compile information to resubmit through Denticon. With VBS, dental specialists will correctly and efficiently process insurance claims for you. Here are a couple tasks that VBS agents can perform.
- Claim correction: If corrections are needed on claims that have already been submitted, VBS will obtain the additional information or correct the claim
- Claims follow up: VBS can follow-up on outstanding, unpaid claims with updated notes within Denticon on all claims 30 days or older. You can also contract with VBS to follow up on all outstanding claims every month
VBS agents can handle virtually any office task that’s not patient facing. One task is cleaning your Denticon database. A few issues that VBS agents can fix are:
- Duplicate plans with the same group numbers
- Duplicate employers
- Duplicate carriers
- Improper fees on plans
How Does VBS Benefit Your Practice?
Planet DDS’ Virtual Business Services take care of mundane front and back office tasks, so you can focus on providing patients the best experience possible. Here are a couple ways VBS can benefit your practice.
Lower Staff Wages and Salaries
VBS agents are on-demand, and you can pay per transaction or by the hour. This means you can receive help with front and back office tasks without hiring additional staff members. This translates to less wages and salaries you have to worry about. Here are some statistics provided by the ADA. Dental salaries have been increasing on average 3.3% a year 38.0% more staff members are needed to complete regular office tasks than were required in the past. Average dental office staff wages have increased 450% over the past 50 years.
With VBS, you can combat these alarming trends by lowering overhead by replacing full-time staff with outsourced workers. Also, VBS helps your practice avoid additional training, sick days, and turnover.
Lower Staff Cost
In addition to lowering staff wages & salaries, VBS reduces additional staff costs. According to the Bureau of Labor Statistics, wages and salaries typically account for only 70% of total staff costs. The other 30% includes employee benefits, taxes, vacation, social security & Medicare, federal and state unemployment, workers’ compensation, and insurance, which, according to the ADA, as a sum increased 1.7% in 2016. By outsourcing to VBS agents, you completely eliminate these expenses.
VBS takes care of repetitive clerical tasks, so you and your team can prioritize high value tasks to improve your practice including marketing, recall efforts, scheduling, and providing exceptional patient care. Also, because VBS agents are highly trained dental specialists, you can trust they will complete requested tasks accurately and efficiently.
Is Planet DDS Virtual Business Services Right For You?
VBS is ideal for practices who want to spend less time completing time-consuming & repetitive tasks, and focus their effort on meaningful projects to improve their businesses. Additionally, VBS is a solution for practices who want to lower overhead, without compromising accuracy and efficiency. VBS is an on-demand, cloud-based service that connects practices to remote dental specialists who are experts in Denticon. By outsourcing repetitive front and back office tasks to VBS agents, you can spend more time getting more patients into your practice, and providing them exceptional care.